My Oracle Support

One of the frequent topics that we've heard raised is what's happened with MetaLink bookmarks. Were they transferred over? How have they changed? What's the deal?

First of all, when we made the transition a week and a half ago, we migrated all existing bookmarks to become favorites in My Oracle Support. However, you should know that that was a one-time operation, so any new bookmarks that you may have created in the Classic UI after Sunday, September 21st won't show up as My Oracle Support favorites.

Otherwise, why might the number of bookmarks from your Classic interface not match the number of favorites in the new UI? For one thing, any bookmarks that were pointing to deleted articles won't have been migrated; for another, the new interface allows many different types of favorites (Systems, Projects, Targets, SR, Articles, etc.) versus the flat list available in Classic.

Also, we just finished implementing a fix for an issue that prevented some migrated bookmarks from showing correctly as favorites. So if you weren't seeing quite what you were expecting in your "Manage Favorites" window, you may want to check again now.

Ideally, that should clarify some of the outstanding questions on what happened to your MetaLink bookmarks -- if there are still any issues that you run into, please let us know!