My Oracle Support

On August 30, a few hundred thousand CRM OnDemand, Siebel, Hyperion, PeopleSoft and JD Edwards customers and partners migrated to My Oracle Support. Welcome aboard!

I hope you have had the chance to access the My Oracle Support Welcome Center (Document # 873313.1) from the Getting Started region. This is your single resource for information, training and reference materials that will help you get started using My Oracle Support.

The My Oracle Support product management team values your feedback.

Your general feedback and suggestions for improvement are taken very seriously and help us make My Oracle Support better for you. Click the Contact Us link on the top right corner of the Dashboard page to tell us about your usage of the personalized dashboard; knowledge, service request, and configuration management; and the results you are seeing.

All feedback is welcome...please tell us about your experience using My Oracle Support!

Labor Day (celebrated today in the US) celebrates workers and originated with the Nine-Hour Movement in Canada (similar to the International Workers Day, or "May Day").

However, it's a well-known fact that IT and business technology professionals anywhere in the world often have schedules that don't exactly fit the 9am to 5pm professional standard since problems can - and do - arise out of anywhere, anytime.

This being the blog for My Oracle Support, it should be no surprise that our most recent release of My Oracle Support is aimed at simplifying how you approach those problems and enabling more and more of our customers to tackle issues as fast as possible (or even before they happen).

So, if you haven't already, we encourage you to check-out Tony's recent blog post, the My Oracle Support Welcome Center (Note 873313.1), and continue asking your questions and sharing your thoughts here and in the Using My Oracle Support Community....

For those of you taking a well-deserved day off in the US - we encourage you to enjoy it!

In my last post, Welcome to My Oracle Support, I asked you to give us some feedback on how it is going. Thank you for replying.

Its been a little over one week since you have been up and running on the My Oracle Support portal and the Oracle product management team is busy prioritizing the next round of improvements, enhancements and new innovations to the platform. We want to give you the opportunity to help shape the future agenda. Give us some general feedback and suggestions for improvement that we will take very seriously and help us make My Oracle Support better for you.

We greatly appreciate it if you could take a few minutes to consider the following five questions and post a comment. All feedback is welcome...please tell us about your experience with My Oracle Support.

1. How would you rate your overall user experience?

a. Excellent
b. Acceptable
c. Poor

2. Are there areas of usage performance you would like to see improved?

3. How is My Oracle Support search and knowledge management meeting, or failing to meet, your expectations and most important requirements?

a. Are there search operations are you trying or wishing to perform that are not working for you?
b. Please share your insight into opportunities and suggestions for improvement.

4. How is My Oracle Support service request management meeting, or failing to meet, your expectations and most important requirements?

a. Are there service request management functions you are trying or wishing to perform that are not working for you?
b. Please share your insight into opportunities and suggestions for improvement

5. How is My Oracle Support configuration management meeting, or failing to meet, your expectations and most important requirements?

a. Are there configuration management functions you are trying or wishing to perform that are not working for you?
b. Please share your insight into opportunities and suggestions for improvement

Thank you for engaging the My Oracle Support product management team in this important voice of the customer activity.