My Oracle Support

By now, you’ve probably heard or read about the retiring of classic metalink. You also might have read, heard or offered some constructive feedback on My Oracle Support in the form of blog comments (much appreciated!) or community posts (again, thanks!).

Be assured that the My Oracle Support team (including yours truly) is hard at work tracking your feedback for upcoming releases, so please, keep it coming – We hear you! In fact, I encourage you to checkout this related post in the communities by colleague SeanB in which he explains that some of the problems identified in the last release of My Oracle Support will be significantly improved upon (ahem, performance) with the release coming up; of course, our customers will ultimately be the judges of what areas still need attention.

Just to ensure you’re getting the information you need, here are a few helpful links on the switch from Classic Metalink to My Oracle Support for all Oracle Support customers (with Note numbers in paren):

-- FAQ – (New) (841055.1)
-- Communities
-- Main Announcement with Preparation Info. (838708.1)
-- Related Blog by Chris Warticki

Feel free to leave more feedback or express concerns or questions below (I’d advise to be respectful, but that would be preaching to the choir ;-)

Cheers!

Casually stroll to the Oracle.com’s Support webpage and your eyebrows might rise upon reading this:

http://www.oracle.com/support/priority-handling.html

That’s right, there is now one more reason to attach configuration data from the configuration management collector with your Service Request – Prioritization in our support queues!

What does this mean? It means resolving your SR’s will be that much faster when using OCM. Note, this service is for Oracle Database customers.

Suddenly feel the urge to read up on using OCM? Check out this link.

http://www.oracle.com/dm/09q2field/my-oracle-support.html?msgid=7587082

Also, as usual, feel free to checkout the Using My Oracle Support Community and join in the conversation as well...