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May 2009 Archives

May 5, 2009

OCM Companion Distribution released!

This past weekend, Oracle Global Customer Support released the OCM Companion Distribution -- available now for download from the "Collector" tab on My Oracle Support. What's in the Companion Distribution? Two new components: the OCM Mass Deployment Tool and the OCM Repeater. These are exciting developments that allow the OCM collector software to really be a feasible and effective option in larger-scale, enterprise class deployments. I'll be posting more info on each of those two components, so stay tuned for the detailed scoop on how each one works and how to best take advantage of them.

May 6, 2009

Mass deployment of the OCM collector

As I mentioned in a previous post, the brand-new OCM Companion Distribution is now available for download from My Oracle Support. One of the primary drivers for releasing this bundle is to make available a tool for mass deployment of the OCM collector software.

One of the most common issues that we've heard from customers is that OCM is a great concept, but the effort required to roll it out on any kind of enterprise scale is a bit too much. Consequently lots of customers would end up using it on a very small scale, not expanding beyond the test and validation phases. The Mass Deployment tool that's part of the Companion Distribution changes the game: using it, there's no longer such a heavy effort required for individual deployment of multiple OCMs. Instead, you can create a list of all the Oracle Homes that you want to push OCM into, kick off the tool, and let it do all the work across the entire enterprise.

Even better, the tool also has a status-checking mode. In other words, you can feed into it a list of homes and have it report back what the OCM situation is in each: these homes don't have OCM at all; these other homes have OCM software installed but unconfigured; this third set of homes have OCM up and running already (for example). Then you can take that output from the status mode and feed it back into the tool in deployment mode, instructing it to install plus configure the OCMs in the first category and configure those in the second category.

Since this is our first OCM mass deployment release, I encourage all users to give us your feedback on what you think of it, any features you like or dislike or wish it had...

May 22, 2009

What’s in YOUR Service Request?


Logging Service Request’s while leveraging the My Oracle Support Config. Manager (OCM) can offer a lot of benefits such as saving time – but do you know what’s being collected and passed along with your SR?

Some of you might know exactly what’s going in, others might just have an idea, and others still might not even be aware that the question could be asked – in any case, NOTE 728985.1 should help answer any questions you have regarding exactly what target information is being collected.

The Good News: we’re always listening to users on what they feel should be collected, so do let us know if you find yourself scratching your head and asking “Why don’t they collect [blank]?”

Happy Friday

About May 2009

This page contains all entries posted to My Oracle Support in May 2009. They are listed from oldest to newest.

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