My Oracle Support

One of the frequent topics that we've heard raised is what's happened with MetaLink bookmarks. Were they transferred over? How have they changed? What's the deal?

First of all, when we made the transition a week and a half ago, we migrated all existing bookmarks to become favorites in My Oracle Support. However, you should know that that was a one-time operation, so any new bookmarks that you may have created in the Classic UI after Sunday, September 21st won't show up as My Oracle Support favorites.

Otherwise, why might the number of bookmarks from your Classic interface not match the number of favorites in the new UI? For one thing, any bookmarks that were pointing to deleted articles won't have been migrated; for another, the new interface allows many different types of favorites (Systems, Projects, Targets, SR, Articles, etc.) versus the flat list available in Classic.

Also, we just finished implementing a fix for an issue that prevented some migrated bookmarks from showing correctly as favorites. So if you weren't seeing quite what you were expecting in your "Manage Favorites" window, you may want to check again now.

Ideally, that should clarify some of the outstanding questions on what happened to your MetaLink bookmarks -- if there are still any issues that you run into, please let us know!

Have you see what it is like to run My Oracle Support in a Car to check your SR status?

Check out this YouTube video

Ok, it is a little supposed to be funny, but seriously are you in need of My Oracle Support "Mobile"?

We know the Flash interface won't work on say an IPhone, and also the HTML version would probably not be your favorite website via a phone.

So we want to know, what exactly would use use a mobile interface for? Are you just wanting alerts of SRs which are back in your court, or updates on specific SR's? Do you want to update an SR from a phone? Do knowledge searches?

Comment on this post. We can talk about it. And when the time comes you can maybe participate in further more refined requirements research, so we can get it right.

There are 9 short courses (about 10 minutes each) on using My Oracle Support.
Have you tried watching them?
Did you just finish watching one of them? Provide us feedback!

They are packed with tips and tricks. The videos on specific "features" are recorded with a live account and no slides - and show you how to get the most out of My Oracle Support.

They are available from the Help menu, or choose from the topics here.
And because we do not have any feedback built into the videos, PLEASE do add your comments here, so we can improve the existing videos or provide additional training topics.

You can also use the Feedback link inside of My Oracle Support.
There are plenty of training options available, the video training is just one option. There are also leader lead classes, and even training in other languages.

These videos are only in English right now. They are closed captioned for the hearing impaired.

Available Topics

Product Overview

How to add value to your experience. Explains the features available with and without configuration manager. (This one is much longer)

Why use configuration manager?

New features available for customers who download and install configuration manager.

Installing configuration manager

How to install configuration manager in your Oracle home to get full value from your support experience.

Configuration Manager Security Overview

Overview of security questions related to using the configuration manager collector to upload configuration data to My Oracle Support.

Creating a Service Request

Methods for creating a Service Request, the features of each step, and what to expect if you save drafts or file the Service Request..

Dashboard Customization

Key ways to customize your experience by creating a tailored view of your Oracle support data. For customers with and without configuration manager.

PowerView

Advanced features of PowerView. Especially useful for customers with large numbers of Support Identifiers and collectors.

Searching

Tips and tricks for getting the most out of Knowledge searching, refining searches, and advanced searches. Useful for all users.

Reporting

The Inventory report and its many features. For customers who use configuration manager.