[Apr 28, 2008 Update: There are now separate Lifetime Support documents for Oracle Applications and Oracle Technology Products. The former has been updated with the new information below.]
Chuck Phillips announced two important changes to the support windows for E-Business Suite 11.5.9 and 11.5.10 at the OAUG Collaborate conference in Denver this week.
What's Changed for 11.5.10 Support?
Premier Support for 11.5.10 is being extended by one year from November 2009 to November 2010. Extended Support for 11i10 will begin in December 2010 and end November 2013. 11i10 will move to Sustaining Support in December 2013.
What's Changed for 11.5.9 Support?
Premier Support for 11.5.9 still officially ends in June 2008. However, the first year of Sustaining Support for 11.5.9 will include resolution of priority one technical assistant requests. 11.5.9 users in the U.S. will also receive 1099 support for the first year of Sustaining Support.
What Are Premier and Sustaining Support?
Each support category covers different things. Here's the latest published summary table as of today:
A Word of Advice
I understand that these changes were made in response to customer feedback provided through the OAUG Support Council. The driving force behind the request was for customers to have more time to plan for their upgrades.
As such, although you have more breathing space now, the clock is on -- particularly for 11.5.9 users. If you're still on that release, it's time to start considering your upgrade strategy as soon as possible.
References
Related Articles
- End of Premier Support for Apps 11.5.7 & 11.5.8
- JInitiator 1.1.8 To Be Desupported for Apps 11i
- JInitiator 1.3 To Be Desupported for Apps 11i in July 2009
Comments (7)
Hi Steven, I was going through this post of yours. I have a question.
What is "will also receive 1099 support for the first year of Sustaining Support." you can find this in "What's Changed for 11.5.9 Support?"
Regards,
Madhu
Posted by Madhu Sudhan | August 17, 2008 5:39 PM
Posted on August 17, 2008 17:39
Madhu,
US customers require updates to the US Internal Revenue Service (IRS) tax forms. These are referred to as US 1099 Tax Updates. These updates will be included as part of the Sustaining Support updates for E-Business Suite 11.5.9.
Note that I'm not a tax specialist, so if you're looking for more details about how to obtain and apply these updates, I'd recommend logging a formal Service Request with the Oracle Financials product team via Metalink.
Regards,
Steven
Posted by Steven Chan | August 18, 2008 11:33 AM
Posted on August 18, 2008 11:33
Thank You.
Posted by Madhu | August 18, 2008 5:27 PM
Posted on August 18, 2008 17:27
Hi Steven,
do you recommend to upgrade 11.5.10 to 12.1.1 or still it is not stable enough.
Regards
Husam Sa'deh
Posted by Husam | May 25, 2009 11:04 AM
Posted on May 25, 2009 11:04
Hi, Husam,
I'd be equally comfortable recommending R12.1.1. That release offers many, many new features and improvements over Release 11i, so you should involve your business users in the upgrade decision from 11i to 12.
Regards,
Steven
Posted by Steven Chan | May 27, 2009 8:52 AM
Posted on May 27, 2009 08:52
Is there a price difference between Premier support and Extended support?
thanks,
Vasanthi
Posted by Vasanthi | November 13, 2009 4:46 PM
Posted on November 13, 2009 16:46
Vasanthi,
There is, but I'm in Development and not Support Sales, so I don't know what those pricing differences are. I'd recommend contacting your Oracle account manager to help you with a quotation for support contracts.
Regards,
Steven
Posted by Steven Chan
|
November 16, 2009 1:58 PM
Posted on November 16, 2009 13:58