The new major release of Siebel CRM is still stirring up the blogosphere and newswires and while it's of course worthwhile watching Anthony Lye's webcast and reading the several news articles and blog posts, the question is still there:
What's in it?
The following should serve as a first appetizer and is (as always) an incomplete list.
- New: Fusion Applications: eCommerce and eSupport
- New: BI Publisher Integration for Reporting
- New: Gateway Name Server Authentication
- New: Contact Center Chat
- New: Helpdesk Integration with Oracle Enterprise Manager
- New: Siebel Management Framework API
- Enhanced: PRM View Visibility and Web Services
- Enhanced: Sales Forecasting
- Enhanced: Global Account Hierarchy
- Enhanced: Integration Objects (EAI)
- Enhanced: ST Script Engine – Script Performance Profiler
- Enhanced: Siebel Workflow and Task UI
- Enhanced: Marketing Automation
- Enhanced: Siebel Loyalty
- Enhanced: Application Deployment Manager (ADM)
