Rob Smyth's Blog

As well as providing the best CRM solution on the market, Oracle also has the ability to manage it.

Our systems management product is called Enterprise Manager and whether you are using an Oracle or non-Oracle based infrastructure, Enterprise Manager can support your management needs, providing information such as
End-User monitoring
Event management
Topology of solutions and
Service Level Management

For more details see:
http://www.oracle.com/technology/products/oem/pdf/apps_mgmt_siebel.pdf