By robert.smyth on June 14, 2007 9:31 AM
As well as providing the best CRM solution on the market, Oracle also has the ability to manage it.
Our systems management product is called Enterprise Manager and whether you are using an Oracle or non-Oracle based infrastructure, Enterprise Manager can support your management needs, providing information such as
End-User monitoring
Event management
Topology of solutions and
Service Level Management
For more details see:
http://www.oracle.com/technology/products/oem/pdf/apps_mgmt_siebel.pdf
By robert.smyth on June 19, 2007 10:57 AM
For those of you who are interested in the Telephony@Work product, it has a new name.
It is now called contact center anywhere, the data sheet is here:
http://www.oracle.com/applications/call-center-anywhere.html
The functions that I think are interesting include:
- voice coaching whereby a supervisor can talk to the agent and coach him through the conversation.
- wallboard support, so that information from the system can be passed to interested parties.
- multi-site/multi-tenancy particularly useful in government circles where shared service centres are becoming the norm.
By robert.smyth on June 26, 2007 4:47 PM
I am often asked about the roadmap for Applications. Here follows some of the information that is readily available to help you understand where the roadmap currently is:
1) Oracle offers applications unlimited so we support your product for an unlimited time
2) Since Oracle bases its technology on open standards, as the standards mature and improve our underlying architecture takes on these improvements based on industry best standards.
3) As a first step to fusion, we have the Oracle Application Integration Architecture which contains pre-built integrations such as
Oracle's Siebel CRM Integration Pack for Oracle E-Business Suite Order Management
4) This puts you well on the road to Oracle Fusion Applications, the next generation applications that use the same architectural building blocks http://www.oracle.com/applications/fusion.html
5) So Oracle continues to enhance existing products, while developing the next-generation and importantly providing upgrade paths from Siebel, Oracle, Peoplesoft etc. to Oracle Fusion Applications.
You can hear more from Fred Studer here:
http://feeds.feedburner.com/~r/OracleAppcast/~3/83639985/5272994.mp3
