Is it ITIL?
Oracle's Siebel Helpdesk is. The Information Technology Infrastructure Library (ITIL) provides a best-practices methodology that you can use to plan and implement common HelpDesk processes, roles, and activities, and define
interrelationships and communications strategies.
Click here for more information.
The Siebel Helpdesk data sheet is also available here. Note also that Siebel Helpdesk has HIPAA compliance for HR service management. Wherever possible Oracle looks to support open standards in all its products.
