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January 2007 Archives

January 11, 2007

Launch Events of interest

In case you haven't seen it elsewhere, the new versions of our major applications suites including Oracle and Siebel CRM will be announced in New York at the end of the month.

This is the details of the event.

And I know it's not an iPhone, but it is still an exciting time for Sales Consultants.


January 26, 2007

All new CRM

Siebel 8.0 has been released:
http://www.oracle.com/applications/siebel-release.html

You can find out what's new here.

E Business Suite Release 12 has been released:
http://www.oracle.com/applications/e-business-suite-release.html

You can find out what's new here.

You can get these through Oracle E-Delivery and the Oracle Store

January 29, 2007

The lighter side of CRM and Case Management

As you are probably all aware Oracle Ebusiness Suite Release 12 is generally available. The Case Management module is discussed in the Oracle Teleservice Implementation and User Guide documentation.

The documentation, as ever, is fairly comprehensive and as I got up to page 729 "Creating a case" I had a rare laugh out loud moment with our documentation. This is the description of how to create a case:

"Security has just apprehended a passenger who was in the possession of a knife at the airport boarding gate.
1. Security agent Ted Crilly starts by searching the database for any information on the suspect."

For those of you who don't know who Ted Crilly is try this link

Later on Ted gets to add a witness to a case, one William Bradley.  William Bradley happens to be the name of the tallest ever englishman, but I am sure that is just a coincidence.

January 30, 2007

UK CRM Special Interest Group

The UK Oracle User Group are holding a SIG meeting in London on  the 22nd of February.  The agenda is here.

This link also contains information on how to register etc.  It is also possible to attend the particular sessions relevant to you as well as attending the whole day. 

Please note that the invite has been extended to the Siebel User Group also.

I am sure it will be a very interesting session.


About January 2007

This page contains all entries posted to Rob Smyth's Blog in January 2007. They are listed from oldest to newest.

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