The above titled Varney review has just been released, available for £18.00 or downloadable here
There are a number of key findings in the report
Chapter 2 discusses how to deliver service around common themes giving an example of change of circumstances
Chapter 3 talks about using multi-channel and e-services in consultation with the citizens and businesses which use them
Chapter 4 talks about how government will focus on citizens and businesses by working between departments.
Chapter 5 discusses shared identity management systems and better overall use of public information assets.
Chapters 6 to 8 then focus on how to gain performance improvements on the different channels that are used.
Hopefully these illustrate how important the service elements of Public Service are, I look forward to this approach on how government should interact with its citizens.
