Siebel Case Management
One area where Public Sector customers have a different requirement form their commercial counterparts is the arena of Case Management.
I have recently worked with customers who are interested in a whole variety of Case Management Solutions. The functional requirements include the likes of Immigration services where tracking exit and entry is a key requirement through to social services where child referrals have to be dealt with sensitively and in a regulated manner.
There is a really good brochure that shows how the Siebel solutions are effectively addressing these and other themes in Public Sector here:
Siebel Public Service solutions
I would basically say that there are 5 main themes which can help in understanding what is on offer, these are:
1) Citizen Centric Service
2) Benefits Case Management
3) Revenue Case Management
4) Investigative Case Management (such as immigration or child welfare which may or may not be a linear process)
5) Analytics
Details for each of these areas are include in the link above. The investigative case management for social services, and the immigration type cases interest me particularly at the moment.
