Rob Smyth's Blog

So let's say you have an E Business Suite implementation, you run Financials - link this with Projects and Procurement and have Teleservice for when your suppliers want to talk to you. Now you have decided to embrace the internet and want to make your system work for your providers in that environment.

Here is a high level plan to do this:
1) Add iSupport, iSupplier Portal and EMail Center to enable the web and email channels
2) Add the Identity and Access Management Suite to ensure world class security

You may also want to integrate these business processes with other non-Oracle processes out there

3) add the SOA Suite for Business Process Management and bring the automated and people processes together using ADF to interact with E Business Suite

Follow the links for more information on the products that enable this

For all those of you who have a technical bent, we have published a white paper with our recommendations on how to devise an architecture to keep your Siebel application running. This is one of the many benefits of owning both the application and the technology stack.

Check out Reducing Siebel Downtime with a Local Standby Database

The new release of Siebel CRM is soon to be upon us and contains new features and functionality in the Public Sector space.

If you wish to attend the one hour launch, click this link.

For anybody interested in using Siebel for Court Case Management an interesting paper has been published by one of our pratners HCL on this very topic.

It is called:
Judicial Departments Ride the CRM Wave – CRM's New Avatar : Siebel Case Management Solution.
You can find it from the link here, note that registration is required.
http://www.hcltech.com/white-papers/index.asp?id=1211992433015

Oracle has recently announced the next wave of computing, catchily entitled iGovernment. To see the innovations check out:

http://www.oracle.com/goto/igovernment/

My particular interest is of course in improving service delivery. More information here:
http://www.oracle.com/industries/government/case-management-crm-government.html

Delving a little deeper, the new functions in the Case Management area shows how a family centric view of the child is met within Siebel Public Sector:
http://www.oracle.com/industries/government/oracle-solution-child-support-br.pdf

One of the benefits of acquiring products with a view to how well they fit together is that quite often two good products come with a ready made integration.

It's a couple of years since Siebel was acquired, but only in March 2008 did we announce the purchase of testing products from Empirix.

For those in the know, this represents a solution for testing Siebel both for load and functionality. More information is available in the Application Quality section of our Enterprise Manager solution:
http://www.oracle.com/enterprise_manager/application-quality-solutions.html

You will note that the solution is for all web based applications. For Siebel there are accelerators as well that understand the application.

Two interesting papers have been released showing how CRM On Demand can help new customers quickly get up and running with On Demand solutions. Business & Enterprise North East are based in Seaham, England.

The snapshot is here:
http://www.oracle.com/customers/snapshots/business-and-enterprise-north-east-crm-snapshot.pdf

and a full case study here:
http://www.oracle.com/customers/snapshots/business-and-enterprise-north-east-crm-case-study.pdf

With the fanfare that accompanied the new Apple Appstore, I trust that you have all downloaded a whole bunch of productivity tools and the odd game or two. Well, hidden in the 500+ apps is an Oracle one.

Oracle Business Indicators

Enjoy!

Hi, if anybody is interested, Oracle will be hosting an Immigration Industry Forum for Immigration Case Management and working in September in Amsterdam. Details will appear soon on oracle.com but in the meantime if you are interested leave me a message and I will forward the invite on.

Here in the UK, we are doing some work on Case Management in government with a local newspaper, The Guardian. The report is due out by the end of July and you can register your interest here:

Case Management in the Public Sector: Exclusive Report from The Guardian and Oracle

or you could buy the paper!