Update (8:50AM PT, Sept 17) - Look for Oracle.com homepage goodness this Friday!
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Starting Tuesday, Sept. 9sometime the week of Sept. 815, the Oracle.com homepage will look like no other corporate Website you've ever seen.
You read that right. Starting tomorrowthis week, visitors to www.oracle.com will be greeted with a simple UI that has only one purpose: to gather ideas from the user community, about any aspect of Oracle. (No registration is required for submitting ideas directly to Oracle, but if you want to share those ideas with other visitors so they can be voted up/voted down - or if you want a response from Oracle - an oracle.com account is required.)
You'll see this version of the homepage for a short time; during that time, you can always opt to skip through to the classic Oracle homepage. After the "return" of the classic homepage, you will have access to this program through a homepage widget until the end of Oracle OpenWorld.
The platform involved, of course, is Oracle Mix - the Oracle-specific social network that has served as an "ideas factory" for nearly a year. However, as part of this program, Oracle executives will now be directly involved, responding to ideas or feedback in their respective areas. (Look for the "Experts" tab in Oracle Mix to see their answers.) Don't expect to see many of them chime in during OpenWorld however; most of their participation will be post-conference.
Internally, we've been informally calling this program "Shock & Awe", for obvious reasons. What better way to illustrate our developing commitment to transparency, than to replace our standard brochureware with a social media experience? (See Groundswell author Charlene Li's take here; Enterprise Irregular Vinnie Mirchandani was pre-briefed as well, at a Friday dinner I regrettably missed due to a family engagement.)
Let me try to anticipate some of your questions.
Justin, where did this crazy idea come from?
You may recall my entries last Winter about Oracle's internal Marketing 2.0 Summit, in which a far-flung group convened to discuss the impact of transparency on Oracle's business. The germ of this idea sprouted up there, in the discussion group co-facilitated by myself and AppsLab Jake. As it turned out, Charles Phillips loved the idea, and we've been working on it ever since, with Marius Ciortea leading the project.
But Justin, isn't this just a gimmick?
Is the homepage change a transparent (pun intended) play for attention, you ask? The answer is "yes". But the underlying premise is far from one.
Oracle actually has a strong history of responding to customer feedback, whether offline via user groups relationships or online via forums.oracle.com, which contains a couple million messages at this point. The addition of blogs.oracle.com and then mix.oracle.com in the past few years has added to that record, but not in an incredibly obvious way. This program is designed to make these conversations much more transparent, as well as to broaden the process beyond the technical end-user community, where it traditionally has lived.
But this program ends on Sept. 25. Then what?
We fully intend to transform this experience into a permanent fixture of Oracle's brand-to-community-to-brand conversation. In a few months, we will report back not only on the results of this program from an input perspective, but also our plans from an output perspective. In other words, we intend to walk the talk - even if it means learning to crawl first.
I'm going to leave it at that and respond to any further questions I see in comments!
This is one of my proudest moments at Oracle. I'm confident that we are nudging the corporate aircraft carrier toward new directions that most of you, I expect, would not have anticipated.