Customer Service, Community Style
Rich Manalang has alerted me about the new "people-powered" Satisfaction service, which I would best characterize as a warm and fuzzy discussion forum (with some other bells and whistles).
In general, discussion forums can be intimidating places for newbies; "RTFA" and "RTFD" are the dominant codes of behavior. Discussion forums are also not the best place to ask questions of an innocently naive nature.
We've discussed this idea a bit at Oracle and even threw some Askville-like concepts around. Satisfaction, I think, could be an interesting POC for this idea.
Have innocently naive questions about Oracle? Ask some members of the community at getsatisfaction/oracle. (Disclaimer: this site is not endorsed by Oracle, and any employees participating are expressing their own personal views. In summary, it's not for "support"!)
