SAP Redesigns BART
Hilarious WSJ article from Lee Gomes today. Apparently SAP has established a "Design Services Team" at Labs for the purpose of creating an appreciation for customer-centered UI design at the grass roots among its developers. Why? In the words of team member Narayan Nayar, SAP products are "inhumane." (Oh, the inhumanity!)
Last week this team participated in a workshop in which developers were sent to BART stations (Bay Area Rapid Transit, for you non-Bay Areans) to interview riders, and then design a more intuitive "alternative."
Inspired by the YouTube clip "Microsoft Redesigns the iPod Package", I came up with some other possible BART innovations from SAP:
- All BART schedules and maps to be translated into a language that only SAP employees understand.
- BART to be split into 5 different systems, but you can't transfer between them yet. SAP is still working on a solution for that.
- A ticket "upgrade" will be required to exit the train.
- Oh, and you won't know where your train is going exactly. Just trust them!
