One of the hidden benefits of coming into Oracle was that we have been able to leverage Oracle support. The directory services support team - which is over 30 people world-wide is comprised mainly of people who have been supporting OID and LDAP for several years (some close to a decade). Our support team alone is almost larger than our competition's entire company. This doesn't even count the related teams like stress and performance teams plus of course our core development team.
Additionally - Oracle support means the ability to leverage Metalink. Metalink is Oracle support's knowledge base. We have now recently completed a major project of publishing internal support notes that I had been maintaining to Metalink.
While it does require a valid Oracle support license to access Metalink - the result is that anyone - customers, sales and partners now have access to a wealth of a additional material that we have collected over the years.
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This page contains a single entry from the blog posted on March 11, 2008 10:37 AM.
The previous post in this blog was Customer Talks About Why They Chose Oracle Directory Services.
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