Entries from Rob Smyth's Blog tagged with 'Siebel'
Maximizing Siebel Uptime
For all those of you who have a technical bent, we have published a white paper with our recommendations on how to devise an architecture to keep your Siebel application running. This is one of the many benefits of owning...
Siebel CRM 8.1.1
The new release of Siebel CRM is soon to be upon us and contains new features and functionality in the Public Sector space. If you wish to attend the one hour launch, click this link....
Court Case Management
For anybody interested in using Siebel for Court Case Management an interesting paper has been published by one of our pratners HCL on this very topic. It is called: Judicial Departments Ride the CRM Wave – CRM's New Avatar :...
Testing CRM
One of the benefits of acquiring products with a view to how well they fit together is that quite often two good products come with a ready made integration. It's a couple of years since Siebel was acquired, but only...
Two acquisitions: Siebel and Stellent
In Public Sector, there seems to be a common thread brewing in requirements. Good governance requires that any documents that are handled should also have some "chain of custody" applied to them. This idea seems to have taken off in...
Upgrading to Siebel Release 8,0
Anybody out there considering an upgrade to release 8.0 may wish to look at the words of wisdom of one of our customers who has successfully achieved this.Disney upgrades its CRMThe upgraded successfully used Siebel Support and the documentation and...
Court Case Management
Another use for Siebel Public Sector is in Court Case Management.Each court case is managed through a process, is audited and statistics can be collected. The solution also comes with a rules engine to tie best practices together with local...
Case Management and Secure Documents
One interesting area around investigations is of course the confidentiality of the information. All records stored in Siebel Case Management can be marked as classified, but what about the attached documents such as Word documents or photographs?Step forward, Oracle Information...
Case Management in Intelligence
Two good papers out - hot off the press: The first paper explains how we can use Siebel Case Management, with Spatial, a visualization tool such as Antelect from Intetek, and our analytical tools as a solution for Case Management...
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