Entries from Rob Smyth's Blog tagged with 'Siebel Helpdesk'
Is it ITIL?
Oracle's Siebel Helpdesk is. The Information Technology Infrastructure Library (ITIL) provides a best-practices methodology that you can use to plan and implement common HelpDesk processes, roles, and activities, and defineinterrelationships and communications strategies.Click here for more information.The Siebel Helpdesk data...
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