Entries from Rob Smyth's Blog tagged with 'Siebel CRM'
Siebel CRM 8.1.1
The new release of Siebel CRM is soon to be upon us and contains new features and functionality in the Public Sector space. If you wish to attend the one hour launch, click this link....
Court Case Management
For anybody interested in using Siebel for Court Case Management an interesting paper has been published by one of our pratners HCL on this very topic. It is called: Judicial Departments Ride the CRM Wave – CRM's New Avatar :...
Testing CRM
One of the benefits of acquiring products with a view to how well they fit together is that quite often two good products come with a ready made integration. It's a couple of years since Siebel was acquired, but only...
A Week in the Life
I am often asked, what exactly does a Sales Consultant do?This question comes from friends, my children, my wife; and rather scarily from colleagues.Well today, I have just finished for the week and I thought I would reprise the type...
Upgrading to Siebel Release 8,0
Anybody out there considering an upgrade to release 8.0 may wish to look at the words of wisdom of one of our customers who has successfully achieved this.Disney upgrades its CRMThe upgraded successfully used Siebel Support and the documentation and...
CRM and Fusion
I am often asked about the roadmap for Applications. Here follows some of the information that is readily available to help you understand where the roadmap currently is:1) Oracle offers applications unlimited so we support your product for an unlimited...
Managing Siebel CRM
As well as providing the best CRM solution on the market, Oracle also has the ability to manage it.Our systems management product is called Enterprise Manager and whether you are using an Oracle or non-Oracle based infrastructure, Enterprise Manager can...
Oracle Siebel Communications
Oracle Siebel Communications as a vertical contains some great functionality. As well as the documentation which links the key features, some of the areas that the solution encompass are listed below:Oracle Siebel Contact Center and ServiceOracle Siebel Quote and Order...
Siebel 8.0
Every now and then, presales gets very busy. For the last few weeks I have been working on a project that has given me little time to write to my blog. Apologies to all my readers out there. Hopefully I...
Handling incoming calls as a shared public service
One of the key things when taking a call is getting the caller to the right department. This is a snapshot of how New York did it and includes their ability to now re-route correctly to over 100 Police Departments. ...
All new CRM
Siebel 8.0 has been released:http://www.oracle.com/applications/siebel-release.htmlYou can find out what's new here.E Business Suite Release 12 has been released:http://www.oracle.com/applications/e-business-suite-release.htmlYou can find out what's new here.You can get these through Oracle E-Delivery and the Oracle Store...
Launch Events of interest
In case you haven't seen it elsewhere, the new versions of our major applications suites including Oracle and Siebel CRM will be announced in New York at the end of the month.This is the details of the event.And I know...
Siebel Loyalty Management
One of the aims of many government organizations is to get citizens to use their services and then to keep them using their services. It is not necessarily to sell a product at the end of it which is a...
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