Rob Smyth's Blog

iGovernment

By robert.smyth on September 18, 2008 5:38 AM

Oracle has recently announced the next wave of computing, catchily entitled iGovernment. To see the innovations check out: http://www.oracle.com/goto/igovernment/ My particular interest is of course in improving service delivery. More information here: http://www.oracle.com/industries/government/case-management-crm-government.html Delving a little deeper, the new functions...

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Oracle Siebel Communications

By robert.smyth on May 11, 2007 2:19 PM

Oracle Siebel Communications as a vertical contains some great functionality.  As well as the documentation which links the key features, some of the areas that the solution encompass are listed below:Oracle Siebel Contact Center and ServiceOracle Siebel Quote and Order...

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Service Transformation: A better service for citizens and businesses, a better deal for the taxpayer

By robert.smyth on December 8, 2006 4:34 PM

The above titled Varney review has just been released, available for £18.00 or downloadable here There are a number of key findings in the report Chapter 2 discusses how to deliver service around common themes giving an example of...

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