Rob Smyth's Blog

Siebel CRM 8.1.1

By robert.smyth on November 6, 2008 6:51 AM

The new release of Siebel CRM is soon to be upon us and contains new features and functionality in the Public Sector space. If you wish to attend the one hour launch, click this link....

Comments (0)

iGovernment

By robert.smyth on September 18, 2008 5:38 AM

Oracle has recently announced the next wave of computing, catchily entitled iGovernment. To see the innovations check out: http://www.oracle.com/goto/igovernment/ My particular interest is of course in improving service delivery. More information here: http://www.oracle.com/industries/government/case-management-crm-government.html Delving a little deeper, the new functions...

Comments (0)

On Demand services in Public Sector

By robert.smyth on August 15, 2008 12:14 AM

Two interesting papers have been released showing how CRM On Demand can help new customers quickly get up and running with On Demand solutions. Business & Enterprise North East are based in Seaham, England. The snapshot is here: http://www.oracle.com/customers/snapshots/business-and-enterprise-north-east-crm-snapshot.pdf and...

Comments (0)

Immigration Industry Forum

By robert.smyth on July 17, 2008 7:38 AM

Hi, if anybody is interested, Oracle will be hosting an Immigration Industry Forum for Immigration Case Management and working in September in Amsterdam. Details will appear soon on oracle.com but in the meantime if you are interested leave me a...

Comments (0)

Two acquisitions: Siebel and Stellent

By robert.smyth on February 21, 2008 4:28 PM

In Public Sector, there seems to be a common thread brewing in requirements.  Good governance requires that any documents that are handled should also have some "chain of custody" applied to them.  This idea seems to have taken off in...

Comments (0)

Oracle Openworld and CRM

By robert.smyth on November 9, 2007 8:54 AM

For those of you out there unable to attend Oracle Openworld, it is worth looking at the Oracle website and blogging communities next week.  Lots of announcements are always made around the time of the event.For CRM, there will be...

Comments (0)

Court Case Management

By robert.smyth on October 29, 2007 6:29 PM

Another use for Siebel Public Sector is in Court Case Management.Each court case is managed through a process, is audited and statistics can be collected.  The solution also comes with a rules engine to tie best practices together with local...

Comments (0)

Case Management in Intelligence

By robert.smyth on July 5, 2007 4:31 PM

Two good papers out - hot off the press:  The first paper explains how we can use Siebel Case Management, with Spatial, a visualization tool such as Antelect from Intetek, and our analytical tools as a solution for Case Management...

Comments (2)