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Entries from CRM Product Marketing Blog tagged with 'Forrester'
CRM Trends for 2009
By kathryn.haughton on January 9, 2009 6:30 AM
In December 2008, William Band of Forrester published an article titled Trends 2009: Customer Relationship Management. In summary the article highlights 6 key trends that Forrester believes will drive customer relationship management (CRM) strategies and technology adoption in light of...
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