Rob Smyth's Blog

Court Case Management

By robert.smyth on October 2, 2008 1:28 AM

For anybody interested in using Siebel for Court Case Management an interesting paper has been published by one of our pratners HCL on this very topic. It is called: Judicial Departments Ride the CRM Wave – CRM's New Avatar :...

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iGovernment

By robert.smyth on September 18, 2008 5:38 AM

Oracle has recently announced the next wave of computing, catchily entitled iGovernment. To see the innovations check out: http://www.oracle.com/goto/igovernment/ My particular interest is of course in improving service delivery. More information here: http://www.oracle.com/industries/government/case-management-crm-government.html Delving a little deeper, the new functions...

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Immigration Industry Forum

By robert.smyth on July 17, 2008 7:38 AM

Hi, if anybody is interested, Oracle will be hosting an Immigration Industry Forum for Immigration Case Management and working in September in Amsterdam. Details will appear soon on oracle.com but in the meantime if you are interested leave me a...

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Case Management in the Public Sector: Exclusive Report from The Guardian and Oracle

By robert.smyth on July 10, 2008 5:36 AM

Here in the UK, we are doing some work on Case Management in government with a local newspaper, The Guardian. The report is due out by the end of July and you can register your interest here: Case Management in...

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A Week in the Life

By robert.smyth on February 29, 2008 5:35 PM

I am often asked, what exactly does a Sales Consultant do?This question comes from friends, my children, my wife; and rather scarily from colleagues.Well today, I have just finished for the week and I thought I would reprise the type...

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Court Case Management

By robert.smyth on October 29, 2007 6:29 PM

Another use for Siebel Public Sector is in Court Case Management.Each court case is managed through a process, is audited and statistics can be collected.  The solution also comes with a rules engine to tie best practices together with local...

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Case Management and Secure Documents

By robert.smyth on September 13, 2007 7:06 PM

One interesting area around investigations is of course the confidentiality of the information.  All records stored in Siebel Case Management can be marked as classified, but what about the attached documents such as Word documents or photographs?Step forward, Oracle Information...

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Case Management in Intelligence

By robert.smyth on July 5, 2007 4:31 PM

Two good papers out - hot off the press:  The first paper explains how we can use Siebel Case Management, with Spatial, a visualization tool such as Antelect from Intetek, and our analytical tools as a solution for Case Management...

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The lighter side of CRM and Case Management

By robert.smyth on January 29, 2007 2:21 PM

As you are probably all aware Oracle Ebusiness Suite Release 12 is generally available. The Case Management module is discussed in the Oracle Teleservice Implementation and User Guide documentation. The documentation, as ever, is fairly comprehensive and as I got...

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Secure your Customer and Case Data

By robert.smyth on December 21, 2006 12:16 PM

Often when demonstrating functionality to do with Case or Customer Relationship Management, I get asked about how secure the application is.This generally falls in to two types of conversation:1) Oracle accredits its applications, see http://www.oracle.com/security/external-security-evaluations.html2) Oracle's whole stack has security...

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