Communications as a Service

The Human Side of Self Service

By ed.margulies on February 12, 2009 10:58 AM

This blog entry was posted by Ed Margulies, Senior Director, Multichannel Platforms at Oracle. Margulies is a telecommunications architect, usability expert, inventor, and the author of 17 books on telecommunications, contact centers and service automation. The views expressed in this...

Best Practices for a Remote Workforce

By ed.margulies on December 29, 2008 4:43 PM

This blog entry was posted by Ed Margulies, Senior Director, Product Management CRM Service Products at Oracle. Margulies is a telecommunications architect, usability expert, inventor, and the author of 17 books on telecommunications, contact centers and service automation. The views...

Postcards from the Centrex Edge

By ed.margulies on December 3, 2008 9:19 AM

This blog entry was posted by Ed Margulies, Senior Director, Product Management CRM Service Products at Oracle. Margulies is a telecommunications architect, usability expert, inventor, and the author of 17 books on telecommunications, contact centers and service automation. The views...

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A Natural Merger: CaaS and Enterprise Apps

By ed.margulies on November 24, 2008 9:20 AM

This blog entry was posted by Ed Margulies, Senior Director, Product Management CRM Service Products at Oracle. Margulies is a telecommunications architect, usability expert, inventor, and the author of 17 books on telecommunications, contact centers and service automation. The views...

Counting the Green with CaaS Services

By ed.margulies on November 12, 2008 5:47 PM

This blog entry was posted by Ed Margulies, Senior Director, Product Management CRM Service Products at Oracle. Margulies is a telecommunications architect, usability expert, inventor, and the author of 17 books on telecommunications, contact centers and service automation. The views...