Rob Smyth's Blog

Court Case Management

By robert.smyth on October 2, 2008 1:28 AM

For anybody interested in using Siebel for Court Case Management an interesting paper has been published by one of our pratners HCL on this very topic. It is called: Judicial Departments Ride the CRM Wave – CRM's New Avatar :...

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iGovernment

By robert.smyth on September 18, 2008 5:38 AM

Oracle has recently announced the next wave of computing, catchily entitled iGovernment. To see the innovations check out: http://www.oracle.com/goto/igovernment/ My particular interest is of course in improving service delivery. More information here: http://www.oracle.com/industries/government/case-management-crm-government.html Delving a little deeper, the new functions...

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On Demand services in Public Sector

By robert.smyth on August 15, 2008 12:14 AM

Two interesting papers have been released showing how CRM On Demand can help new customers quickly get up and running with On Demand solutions. Business & Enterprise North East are based in Seaham, England. The snapshot is here: http://www.oracle.com/customers/snapshots/business-and-enterprise-north-east-crm-snapshot.pdf and...

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Immigration Industry Forum

By robert.smyth on July 17, 2008 7:38 AM

Hi, if anybody is interested, Oracle will be hosting an Immigration Industry Forum for Immigration Case Management and working in September in Amsterdam. Details will appear soon on oracle.com but in the meantime if you are interested leave me a...

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Oracle Social CRM Applications

By robert.smyth on June 11, 2008 11:08 AM

Everbody knows what business applications.  Forms based, mainly blue and white, if they need to be high volume then keystroke based as well as mouse pointing.  Expense systems spring to mind.Well, my children are in exam mode at the moment...

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A Week in the Life

By robert.smyth on February 29, 2008 5:35 PM

I am often asked, what exactly does a Sales Consultant do?This question comes from friends, my children, my wife; and rather scarily from colleagues.Well today, I have just finished for the week and I thought I would reprise the type...

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Oracle Openworld and CRM

By robert.smyth on November 9, 2007 8:54 AM

For those of you out there unable to attend Oracle Openworld, it is worth looking at the Oracle website and blogging communities next week.  Lots of announcements are always made around the time of the event.For CRM, there will be...

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UK CRM Special Interest Group

By robert.smyth on January 30, 2007 9:36 AM

The UK Oracle User Group are holding a SIG meeting in London on  the 22nd of February.  The agenda is here.This link also contains information on how to register etc.  It is also possible to attend the particular sessions relevant...

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The lighter side of CRM and Case Management

By robert.smyth on January 29, 2007 2:21 PM

As you are probably all aware Oracle Ebusiness Suite Release 12 is generally available. The Case Management module is discussed in the Oracle Teleservice Implementation and User Guide documentation. The documentation, as ever, is fairly comprehensive and as I got...

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All new CRM

By robert.smyth on January 26, 2007 4:22 PM

Siebel 8.0 has been released:http://www.oracle.com/applications/siebel-release.htmlYou can find out what's new here.E Business Suite Release 12 has been released:http://www.oracle.com/applications/e-business-suite-release.htmlYou can find out what's new here.You can get these through Oracle E-Delivery and the Oracle Store...

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