My Oracle Support

Part Three: Special Areas of Feedback: Content, Quality, and Performance

By richard.miller on October 26, 2009 1:54 PM

Back to Summary Part One: Gathering Feedback from Recent Usability Research and Studies Part Two: Actual User Feedback In the previous post, we talked about general feedback to the product and showed examples of the feedback customers provided and how...

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Part Two: Actual User Feedback

By richard.miller on October 23, 2009 11:16 AM

Back to Summary Part One: Gathering Feedback from Recent Usability Research and Studies In Part One I covered how we gathered feedback from customers for the new My Oracle Support. In this part, we will discuss the detailed results of...

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Part One: Gathering Feedback from Recent Usability Research and Studies

By richard.miller on October 22, 2009 7:58 AM

Back to Summary The design team for My Oracle Support reaches out to customers with design issues and new designs on a regular basis. Of course, we only see a limited number of users during any testing or survey work...

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Results from Recent Usability Research and Studies

By richard.miller on October 21, 2009 4:52 PM

Summary Customers have asked about how we deal with customer feedback. Customers who have participated in feedback sessions are especially interested in understanding how their feedback was incorporated into My Oracle Support. This series should answer that question for you....

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Fruits of our Labor

By jorge.zuniga on September 7, 2009 5:26 PM

Labor Day (celebrated today in the US) celebrates workers and originated with the Nine-Hour Movement in Canada (similar to the International Workers Day, or "May Day"). However, it's a well-known fact that IT and business technology professionals anywhere in the...

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Welcome to My Oracle Support - Tell us how it is going!

By anthony.cavotta on September 1, 2009 9:19 AM

On August 30, a few hundred thousand CRM OnDemand, Siebel, Hyperion, PeopleSoft and JD Edwards customers and partners migrated to My Oracle Support. Welcome aboard! I hope you have had the chance to access the My Oracle Support Welcome Center...

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What does your Dashboard look like?

By jorge.zuniga on March 10, 2009 9:34 AM

This morning, I logged on to My Oracle Support and immediately dragged the “Knowledge Articles” region back to the top because I knew I would be using it often. I moved the“Getting Started” region to somewhere in the bottom since...

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Video Training. What do you think?

By richard.miller on October 13, 2008 2:15 PM

There are 9 short courses (about 10 minutes each) on using My Oracle Support. Have you tried watching them? Did you just finish watching one of them? Provide us feedback! They are packed with tips and tricks. The videos on...

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Going Mobile with My Oracle Support

By richard.miller on October 13, 2008 2:05 PM

Have you see what it is like to run My Oracle Support in a Car to check your SR status? Check out this YouTube video Ok, it is a little supposed to be funny, but seriously are you in need...

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