My Oracle Support

Part Three: Special Areas of Feedback: Content, Quality, and Performance

By richard.miller on October 26, 2009 1:54 PM

Back to Summary Part One: Gathering Feedback from Recent Usability Research and Studies Part Two: Actual User Feedback In the previous post, we talked about general feedback to the product and showed examples of the feedback customers provided and how...

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Part Two: Actual User Feedback

By richard.miller on October 23, 2009 11:16 AM

Back to Summary Part One: Gathering Feedback from Recent Usability Research and Studies In Part One I covered how we gathered feedback from customers for the new My Oracle Support. In this part, we will discuss the detailed results of...

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Part One: Gathering Feedback from Recent Usability Research and Studies

By richard.miller on October 22, 2009 7:58 AM

Back to Summary The design team for My Oracle Support reaches out to customers with design issues and new designs on a regular basis. Of course, we only see a limited number of users during any testing or survey work...

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Results from Recent Usability Research and Studies

By richard.miller on October 21, 2009 4:52 PM

Summary Customers have asked about how we deal with customer feedback. Customers who have participated in feedback sessions are especially interested in understanding how their feedback was incorporated into My Oracle Support. This series should answer that question for you....

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