Insight-Driven Retailing Blog
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Entries from Insight-Driven Retailing Blog tagged with 'interaction'
The Power to Predict
By David Dorf on February 23, 2009 2:03 PM
When you call CapitalOne, they identify the caller (using CallerID) then determine the most likely reason for the call. For example, if you were just assessed a late fee, chances are you're calling to complain about the fee. This prepares...
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