Insight-Driven Retailing Blog
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Entries from Insight-Driven Retailing Blog tagged with 'customer care'
Laugh Out Loud Customer Service
By David Dorf on June 5, 2009 8:39 AM
I don't normally cut&paste other people's blog postings, but this one is perfect as is... Zappos is known for service…and for letting their service agents “be themselves”. I put this to the test tonight and threw a curveball or two...
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Newegg Rocks!
By David Dorf on January 23, 2009 8:40 AM
I recently bought a very inexpensive router from Newegg, but once it arrived I found that Google reported the manufacture's website was ripe with malware. Google recommended I not visit the site, which makes support a bit tricky. So without...
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