Entries from Insight-Driven Retailing Blog tagged with 'Best Buy'
Best Buy Wants to be Your Mobile Solution Provider
Yesterday Best Buy launched their m:IQ service, a free offering that backs-up your mobile phone to a private web account, much like Apple's MobileMe and Microsoft's MyPhone. Both Apple and Microsoft charge for their service, but the Best Buy service...
Twelpforce
Yesterday Best Buy launched a new service called Twelpforce that is aimed at using store and GeekSquad staff to answer product and technology questions via Twitter. According to Bloomberg, they will even be doing some TV commercials on the topic....
Tesco's API
Best Buy's Remix API (described in a previous posting), seems to be catching on with developers. There are now several applications displayed in their sample gallery. I think they've proved that if you built it, they will come. Now I...
Kiosks Everywhere
As IHL analyst Lee Holman puts it, "most consumers have adapted to self-service as a way of life." Its the only way I checkout at Home Depot, and I see kiosks by ZoomSystems in all the major airports now. There...
Retail Has Changed Forever
I read an interesting article in Forbes called Why Retailing Will Never Be The Same Again. It says that the industry is splitting into three camps: those that compete on price, those that compete on uniqueness, and those that can't...
Social Media Means Business
RSR posted an excerpt of some research on Retail Wire today that got me thinking. Are retailers really pursuing social media? So I set out to find some examples and settled on Best Buy. They have a dedicated team within...
Store Location Matters
The closing of Circuit City was bad enough, but the ripple effects that will be felt across the US are only just beginning. This ABC News article looks at the side-effects of such a large closing, especially with respect to...
Best Buy Goes Social
Realizing that the Web is becoming more social, Best Buy made a great move by exposing their on-line product catalog to developers on the Web. Now website developers can include pictures, prices, searches, and reviews from www.BestBuy.com in their own...
Circuit City Liquidates
As a former Circuit City employee, I was saddened to hear that CC will be liquidating after not securing a buyer interested in preserving the retail chain. All remaining 567 stores will be liquidated in order to settle its substantial...
Retailers Susceptible to Embezzlement
Last week both Fry's Electronics and Best Buy found leaks in their respective ships in the form of embezzlement. A VP at Fry's convinced the company they'd save money letting him handle vendors directly. He then proceeded to take $65M...
The Social Side of Retail
I have two favorite stores, both of which are online, that I visit daily: Amazon and Newegg. Both provide excellent product information that includes customer reviews, photos of products, and related product suggestions. I recently discovered that both have customer...
Price Matching
The other day, just as I was leaving for a flight as it were, our washing machine died. Its about 10 years old so its not worth repairing, especially when we can get a more efficient front-loading model. So I...
Circuit City Files Chapter 11
After announcing it would close 155 stores then laying off several hundred people at its Richmond, Virginia headquarters, Circuit City announced this morning that it has filed for Chapter 11 protection. This follows the demise of Gateway Country Stores, Good...
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