Frank Buytendijk Blog

Issue #2 of the Journal of Management Excellence is out. You can download it here.

In this issue of the Journal, we discuss how to organize for management excellence. We focus on a modern organizational style called “Centers of Excellence”. But there are more angles to the subject. For instance, technology needs to be organized as well, and regardless of how you are organized, management processes need to be in place.

Many Oracle customers are looking for ways to prolong their success in business intelligence and performance management, and a BI or PM Center of Excellence (COE) is the best way of doing so. Going through all the articles, it appears there are different ways of setting one up. Some COEs are driven by the IT department, in which all needed technology competencies are combined. Think of a database administrator, business analyst and the necessary developers. They typically focus on the data warehouse and business intelligence technologies. Other COEs combine business and IT skills in order to create better business and IT alignment. A third type of competency center is emerging where not only the management information is governed, but also the management processes—as the BP case study explains. Dare we call a COE that coordinates both management information and management processes a Center of Management Excellence? In terms of Kaplan and Norton it is called the “Office of Strategy Management”.

I am extremely proud that the collaboration between Oracle and Palladium has led to Palladium’s contribution to the Journal of Management Excellence, an article about the Office of Strategy Management by Kaplan and Norton. This article shares the results of what world-class organizations have been doing.

The 3rd issue of the Journal will be out by the beginning of december. Given the importance of the topic and the number of articles that were submitted, it will be about “organizing for management excellence” again.

Would you like to submit an article for the Journal? Just let me know…