Enterprise 2.0: The new face of CRM (Openworld 2008 Webcast) (It's life Jim, but not as we know it)

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Enterprise 2.0: The new face of CRM (Openworld 2008 Webcast)

By dipock.das on February 27, 2009 2:01 AM

Enterprise 2.0: The new face of CRM

View more presentations from dastardley. (tags: 2.0 enterprise)

Here is my Openworld 2008 presentation. The session does not talk about the features of specific Social CRM applications - but seeks to educate the audience as to why social media is critical to their business and to understand some of the aspects of social media that drives aggressive end user consumption.