Customer Case Study to be featured at Burton Group Catalyst Conference next week.
I have been working with Carl Dumont, the CTO of Wellpoint, for some time now on integrating Application Grid into Wellpoint’s SOA projects. Next week, at Burton Group’s Catalyst Conference in San Diego, I will co-present with Carl on two exciting projects that both involve using Oracle Application Grid in a SOA environment to cache results from service calls to dramatically reduce load on backend systems.
We will present a Cost Benefit Analysis and PoC findings that show 1) Improving response times, reducing down time, and reducing customer abrasion for customer facing applications, and 2) Saving $MMillions in MIPS charge by offloading mainframe usage by integrating caching of results from mainframe service calls in the SOA layer.
Here is the title and abstract for the talk -
Cost-Benefit Analysis: Using SOA and Application Grid to both enhance performance and availability of customer facing applications and reduce mainframe usage charges
The cost of hosting applications on mainframes can run in millions per year. How much of that is allocated on excess capacity and for peak loads and otherwise goes unused? Even for non-mainframe applications, how do you measure the cost of system downtime to your business? What is your customer abrasion factor for self-service apps that are slow to respond and sometimes fail? How can SOA help? SOA, when combined with new advancements in distributed caching and application grid technology can dramatically improve response times for sluggish applications, and also dramatically reduce the cost of mainframe MIPS. How do you explain this to the business?This session, presented by a CTO who wrestles with these issues every day, will discuss a Cost/Benefit Analysis and Proof of Concept that takes us through 2 use cases: 1) Measuring the "customer abrasion factor" resulting from unresponsive self-service applications, and using SOA and Application Grid technology to dramatically improve customer satisfaction. 2) Quantifying the cost of excess capacity for mainframe hosted applications, and Using SOA and Application Grid to dramatically reduce mainframe MIPS usage.
The conference runs Wed - Fri July 29 - 31, and our session will be Wed at 3:00. Here is the schedule of talks.
We hope to see you there. If you can’t make it drop me a line and I can arrange to come and talk to you and your co-workers about it.
Dave
