CRM On Demand Learning Blog

If you have a CRM On Demand account, you might already know that My Oracle Support (formerly MetaLink) includes a knowledge library where you can search for specific answers to your CRM On Demand questions. You can also browse these categories:

• Recorded Webinars


• Quick Guides


• Implementation Templates and Tools


• Downloads (free add-on applications)

You might not yet know that My Oracle Support was recently updated with a new user interface. All the data is the same as before and most of the functionality as well:

• You sign in with the same username and password.


• You see the same Service Requests.


• You see the same Knowledge Base content.


• You see the same Profile information.

The user interface changes include a new look and feel to the support portal, new feature location or navigation, new terminology in some cases, and a few enhancements.

New to My Oracle Support? Then review this how-to guide for finding solutions and training in My Oracle Support.

Already familiar with MetaLink/My Oracle Support? Watch this 15-minute Webinar to see what has changed in the new version.

If you experience any issues getting into My Oracle Support, contact Customer Care. From within CRM On Demand, click the Training and Support link at the top right, then Contact Us in the left frame.

If you have any specific questions about CRM On Demand-related content on My Oracle Support, email us.