“Oracle Application Integration Architecture allowed us to quickly integrate Oracle CRM On Demand with our quoting system and other business applications, so salespeople spend less time tracking down information and more time selling.” Teri Lancaster
CRM On Demand Project Manager
Pella Windows
Pella Windows, a leader in designing, manufacturing and installing quality windows, recently selected CRM On Demand to integrate with its existing set of applications. Pella has been an old Oracle customer and hence already had an established Oracle applications footprint. Read here for more details on how Pella is trying to give its sales a lift with the integrated CRM On Demand Solution.
Now is your opportunity to weigh in on topics you want us to include in Oracle OpenWorld 2009. Go to Oracle Mix today to see a list of sessions proposed for Oracle OpenWorld, including Oracle Develop, and vote for your favorites. We'll schedule several top vote-winners to be included in this year's conference. Voting is open until July 3 at mix.oracle.com.
Oracle CRM On Demand enables you to out smart and out execute your competition with solutions that are
easy to use, provide fast ROI and are available from a single vendor. Watch this short demo to see how an
executive can gain actionable insight for their business. This terrific demo was done by Kirk Thacker.
Having a well executed content and collateral creation process is a big challenge for marketing folks. Collaborating efficiently on collateral, managing the approval process, knowing if the collateral is still current and not duplicating existing collateral.It is important to improve content collaboration both within the organization and with other departments/partners and channels. The ability to reuse existing marketing assets, improve the entire approval process, easily track and share existing assets, and finally find lower costs of creating and managing valuable assets is all critical to having a stellar content management system.
Siebel Marketing integrates with Oracle Universal Content Management (Oracle UCM) to allow marketers to find and leverage existing assets and reduce rework costs. Read more about Siebel Marketing and Oracle UCM.
Over the last few weeks we've been creating new ways for you to interact with us leveraging social media. Our goal is to keep you informed about what we're up to, share helpful tips, highlight interesting news in the CRM space and most importantly hear about your experiences and interests. As mentioned in the video above, there are six social sites/channels including this blog. Please take a look at what we created below. We hope that you join or follow each of these offerings. As always, we welcome your feedback. By keeping you informed and hearing what you have to say, we hope to help you make the most of your customer relationships.
SK Broadband, one of the leading broadband services providers in Korea, has deployed Siebel CRM to enhance operational efficiency and customer service for Converged Broadband and Mobile Communication Services. With its new Partner Relationship Management System, SK Broadband has increased channel revenue and optimized the operation and management of its distribution network. The company has also improved profitability through streamlined distribution networks and reduced costs while providing differentiated converged services to customers.
“Oracle has allowed us to cut channel management costs and improve time-to-market of new services,” said a spokesperson at SK Broadband. “We are very pleased with the notable improvement in customer satisfaction.”
With the current economic climate, companies want to do more with less -- and that includes finding ways to get greater value out of existing enterprise applications. However, doing so isn't quite so easy. Oracle Application Integration Architecture (AIA) can help. Oracle AIA provides prebuilt integrations to common front and back office applications, including connecting Oracle CRM On Demand with Siebel CRM, Oracle E-Business Suite, and JD Edwards EnterpriseOne.
To learn more:
- Listen to this iSeminar on Smart Strategies for Uncertain Times, focusing on Oracle AIA and CRM (approx. 7 min.)
- View the Oracle CRM On Demand Integration Pack for Oracle E-Business Suite Flash Demo (approx. 3 min.)
- View the Oracle CRM On Demand Integration to Siebel CRM Flash Demo (approx. 3 min.)
- Read the Oracle CRM On Demand Integration Pack for JD Edwards EnterpriseOne Data Sheet
On July 8th at 10 AM PT, Brian Simmermon, VP & CIO at Subaru of America and members of his staff, will provide an overview of Subaru's implementation of Oracle's Siebel Marketing. Participants will also have the opportunity to ask the Subaru team questions.
Subaru of America, Inc. (SOA) is the exclusive United States marketer of Subaru products manufactured by Fuji Heavy Industries Ltd. of Japan. SOA serves nearly 600 dealers throughout the United States.
Subaru of America wanted to deepen its customer insights to drive more effective marketing, sales and service activities, so the company turned to Siebel Marketing. Siebel Marketing is helping SOA to more accurately assess customer loyalty and behavior through holistic customer ownership, rather than vehicle-specific profile data. Additionally, SOA has improved its marketing ROI by more accurately segmenting and targeting customers with personalized one-to-one campaign deliverables.
Registration is required for this forum. To register, please contact your Oracle CRM sales representative.
As a marketer, I observe this every time a recession hits. Constant fear of layoffs, major budget cuts for the marketing programs we have been working on and uncertainty. I am sure other marketers can relate to this as well. The main reason is the lack of accountability and lack of justification, because there is no visibility into where those marketing dollars are being spent. Large companies that often lose up to 20% of their marketing spend realize this situation and are now looking to automate key marketing processes and optimize their marketing investments. Press the 'Play' button below to hear what Deb Nelson- SVP Marketing and Alliances at HP has to say.
In this video, Rosa Cintron, Project Manager at Agencourt Bioscience, discusses Agencourt Bioscience's implementation of Oracle CRM On Demand. Agencourt Bioscience Corporation, a wholly owned subsidiary of Beckman Coulter, is a leading provider of nucleic acid purification products and genomic services for life science research. Agencourt's sales team was eager to use CRM On Demand since it provided better clarity in their accounts and increased productivity.
There is clearly a lot of hype about CRM ROI out there. Oracle has developed a new program to unravel this hype and get to the real source of ROI. In this web video show that will be broadcasted on June 30th, you’ll see Oracle CRM customers from Government Agencies to Banks talk about how they delivered real ROI to their organizations.
Host Irene Ng will also interview Oracle Executives including Senior Vice President of CRM Development, Anthony Lye to uncover the next source of ROI in CRM.
To make sure you don’t miss this program and have a chance to engage in a live webchat with Oracle experts, register today.
In this video, Kristina Frazier-Henry, Director, Engine Business IT at Cummins, discusses Cummins' implementation of Oracle CRM On Demand. Cummins Inc., a global power leader, is a corporation of complementary business units that design, manufacture, distribute and service engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. Cummins replaced an existing call center application with Oracle CRM On Demand in six weeks! Now, they have great insight and trending of customer issues with CRM On Demand's analytics functionality.
From time to time, I'll be posting tips on how to take advantage of the many ease of use features within Oracle CRM On Demand. Trust me when I tell you this application is indeed easy to use, with a graphical interface that models the way salespeople work.
So just what is today's tip? Easy! Make sure to leverage the "inline edit" functionality within the application. Doing this can save multiple mouse clicks and enable you to get your tasks done more quickly. For example, let's say you need to edit this record.
Instead of clicking on the "Edit" button, editing the field(s) you need to, and then clicking "Save," you can simply click your mouse on one of the fields, like "Account Name," make your changes, and click on the checkmark. For example, all you may want to do in this instance is change the abbreviation and spell out the word "Associates."
Depending on the extent of your changes, inline edit can save several mouse clicks for each interaction. And incidentally, don't let anyone tell you differently. Oracle was the first to introduce this capability into an on demand CRM application. Inline editing is supported in record List pages, record Detail pages, and in many linked records on main record Detail pages.
In this video, Ingmar Hermans, Director, Sales Operations at Kodak Graphic Communications Group (GCG), discusses Kodak GCG's implementation of Oracle CRM On Demand. Kodak GCG provides commercial printers, packaging printers, publishers, data printers, and enterprises with one of the broadest portfolios of technologies, products, and services in the graphic communications and document capture industries. Oracle CRM On Demand provides Kodak GCG with a consolidated CRM application and transforms sales processes with improved account and business intelligence.
Is bigger better? Not when it comes to the number of partner vendors you need to work with to ensure SaaS CRM success. It’s not about having the biggest ecosystem in cloud computing – not when such distinction involves having to wade through a hodge-podge of tens or hundreds of vendors for the “right” solution – bigger is certainly not better.
The right partner ecosystem is all about having a select group of proven partners strategically chosen to complement product capability. Oracle CRM On Demand’s Inner Circle of partners provides just that by focusing on deeper integrations with a targeted set of strategic development partners to deliver much more than just a generic partner exchange of niche solutions.
Partner candidates are selected based on customer needs, market demands, and customer success. Each Inner Circle solution is carefully vetted with the Oracle CRM On Demand product team, fostering strong collaboration between the partner and Oracle to ensure each solution is tightly integrated. The end result? Unified solutions in complete alignment with Oracle’s product strategy and direction that solve complex business needs.
To learn more about Oracle CRM On Demand’s Inner Circle, click here.
Today's highlighted video features Kevin Raybon, General Manager, Sales Operations at NEC Unified Solutions, discussing NEC Unified Solutions' implementation of Oracle CRM On Demand. NEC Unified Solutions helps companies unify their business communications through innovative software, applications, development tools, and services. NEC Unified Solutions deployed CRM On Demand to their sales team in 45 days and is saving 200 hours of administrative time per month with CRM On Demand's reporting capabilities.
If you’re considering an on demand CRM solution, you know that that there are a host of vendors out there to choose from. But rather than just comparing products on a feature-by-feature basis, I highly encourage evaluators to think at a more strategic level and consider not only the product, but also how the vendor fits in with your organization’s immediate and long-term goals.
Just a few things to consider:
- Does this vendor offer a roadmap of solutions and services to help your organization grow and react to changing business demands?
- Is there a strategy as to how this vendor’s CRM solution will coexist and integrate with other enterprise applications your organization depends upon?
- Does a relationship with this vendor bring value to your overall business?
Click here to download a white paper on these considerations and learn more!
Learn how David Bonnette, Group Vice President of Sales at Oracle, is responding to current conditions and optimizing productivity using Oracle CRM On Demand. Click here for a brief interview.
Listen here as CIO Editor Matt Rodgers speaks to Anthony Lye, Oracle Senior VP of CRM, about Oracle's CRM strategy, how the company is fending off the challenge from SaaS CRM vendors and what CIOs need to know about the latest trend in CRM solutions, Social CRM.
In this video, Wayne Sadin, CIO at Loomis, discusses Loomis' implementation of Oracle CRM On Demand. Loomis is an international leader in the cash handling services industry. Loomis replaced Salesforce.com with CRM On Demand and Contact On Demand to extend a successful Oracle E-Business Suite implementation and achieve a 360-degree view of sales, fulfillment, billing & service. Loomis leverages Oracle's Application Integration Architecture (AIA) to connect EBS and CRM On Demand.
When people first think of Oracle and CRM, they think of Siebel CRM. After all, Oracle did acquire Siebel Systems in 2006, and with it came the cachet of the Siebel CRM brand. However, the acquisition also came with a SaaS offering– now known as Oracle CRM On Demand – that was perhaps overshadowed by its better known sibling.
Oracle CRM On Demand is not a copy of Siebel CRM. It’s not Siebel CRM stripped of functionality, and it’s not Siebel CRM hosted. It’s a separate, full-featured CRM offering that is offered as a service. It’s different from Siebel CRM, but at the same time it draws upon the 15+ years of CRM expertise and technologies that Siebel/Oracle offers. Take for example analytics. Oracle CRM On Demand leverages key components of Oracle’s Business Intelligence solution to offer high-end analytics to its users. And unlike other SaaS CRM offerings that are out there, Oracle CRM On Demand comes with a prebuilt data warehouse, so you can not only benefit from real-time intelligence but also leverage historical analytics to identify trends.
Is Oracle committed to Oracle CRM On Demand? Absolutely. Since 2003 when it was first released, Oracle CRM On Demand has gone through 16 releases. Just this past year, we’ve seen Release 15, Release 16, and an array of complementary products like Gadgets and Mobile Sales Assistant for iPhone that work with Oracle CRM On Demand. And because it is offered on demand, customers can reap the benefits of each release without the need to upgrade.
Check out a flash demo of Oracle CRM On Demand and visit crmondemand.oracle.com to learn more.
Oracle customer video with Søren Trærup Kjærsgaard, Business Systems Consultant at Ambu A/S, discussing Ambu's implementation of Oracle CRM On Demand. Ambu develops, produces and markets diagnostic and life-supporting devices to hospitals and rescue services. Ambu took advantage of Oracle CRM On Demand's rapid deployment and analytics capabilities to improve visibility and management of the sales pipeline and allow their sales reps to focus on closing opportunities.
In this video, Alex Nancekievill, VP Operations at ARM Ltd. overviews ARM's implementation of Oracle CRM On Demand. ARM is the world's leading semiconductor intellectual property (IP) supplier. Less than 3 months after implementing Oracle CRM On Demand, ARM began seeing benefits in sales forecasting, pipeline management, lead management and global account management.
Have a great succes story or tips and tricks you want to share with the broader Oracle community? Based on attendee feedback from last year's Oracle OpenWorld, a public "Call for Papers" is open from now until April 26th (was formerly April 19th). Customers, partners, and employees are invited to submit their proposals and be a part of this hugely popular event. Click here to learn more!
How customers interact with companies has changed, and how companies manage relationships with customers needs to change as well to take advantage of the new way people want to do business. This white paper expands on what Oracle defines as Complete CRM -- how organizations can better engage customers and users, manage customer transactions, and analyze results to adapt to and take advantage of changing business and economic circumstances to realize greater value from CRM.
Just a quick update that we've made it easier for you to keep up with our Oracle CRM updates. For one, we've moved the link enabling you to subscribe to this blog via RSS much higher on the right column, so it is one of the first things you'll see on this page. And we've also just enabled you to subscribe to this blog's updates via email, if you so prefer. Enjoy.
Oracle’s Siebel loyalty management solutions offer next-generation tools to help you maximize the value and duration of your most important customer relationships. View our new 4-minute demo to see how an airline uses Siebel Loyalty Management to gain competitive advantage, retain high-value members of their customer loyalty program, and deliver a superior member experience. To learn more about Siebel Loyalty Management 8.1.1, read the datasheet or view our website. View demo now
On April 2nd at 10 AM PT, Todd Hauschildt, CIO at Verigy, will provide an overview of Verigy's implementations of Oracle CRM On Demand, Oracle Master Data Management and Oracle E-Business Suite. Participants will also have the opportunity to ask Mr. Hauschildt questions.
Verigy Ltd. provides advanced semiconductor test systems and solutions used by leading companies worldwide in design validation, characterization and high-volume manufacturing tests.
Learn why Verigy selected Oracle CRM On Demand over Salesforce.com and how Oracle allows them to spend less on technology and more on what they do best – innovation. Following the spin-off from Agilent, Mr. Hauschildt will outline the challenges Verigy faced and why they decided to implement Oracle’s CRM On Demand solution to improve sales forecasting accuracy, as well as to leverage and support functionality to better serve customers.
He will talk about how the solution allows Verigy to meet requirements of a configure-to-order, high tech business with global operations – without the need for software customization.
In addition, Mr. Hauschildt will explain how Verigy have reduced IT administration costs and streamlined business processes by leveraging Oracle CRM On Demand hosted model.
To register, please contact your Oracle CRM On Demand sales representative.
This short video introduces Oracle's Complete CRM strategy and explains why one-size-fits all CRM is a very limited and tactical approach. In this overview we highlight the various needs of CRM users and show how our solutions target to those individual needs while providing the comprehensive customer interaction data required to outperform your competitors.
In case you haven’t seen this article, you’ll undoubtedly find it of interest. Two main take-aways are:
1. CRM remains a major focus for business executives due to the importance of acquiring, developing and retaining customers profitably.
2. CRM is the No. 5 business priority in 2009 according to Gartner’s annual Executive Programs (EXP) survey of more than 1,500 CIOs worldwide.
Event Date: March 4, 2009 Live Start Time: 11 a.m. Pacific Time/2 p.m. Eastern Time Event Duration: 1 hour
Mobile computing is gaining strategic importance in the enterprise workplace. Register for this Webinar sponsored by CRM Magazine and Oracle to learn how recent developments in Mobile CRM are improving sales user productivity by empowering reps while they're on the go. We promise a lively and informative dialogue. Panelists include:
This white paper, written by Ruth Donohue on our team, discusses current integration challenges facing businesses with mixed deployments and presents Oracle’s vision and solution for comprehensive integration with Oracle CRM On Demand. Click here to read all about it.
On Monday, January 26th, Oracle Senior Vice President of CRM, Anthony Lye, hosted a very special webcast where he discussed:
Oracle's innovation and commitment
Oracle's ability to deliver faster time to business value
Oracle's unique pre-built integrations
How Oracle CRM solutions minimize risk and ensure security for your customer data
This webcast was all about Oracle's commitment to you and to enterprise grade on demand CRM. Check it out today.
When the economy turns around, as it will, how will your organization be poised to take advantage of the next expansion? Read the latest white paper written by Steve Diamond, Sr. Director, Product Marketing at Oracle, to learn six areas your organization can focus on to improve business results.
To win in this challenging economic environment, you must differentiate for strategic advantage. The latest release of Oracle’s industry-leading CRM suite delivers powerful new and enhanced capabilities in loyalty, self-service, marketing, sales and a variety of other functional areas.
Need to differentiate in this tough economic environment? Check out Siebel CRM 8.1.1 and start maximizing top and bottom line growth today.
Click here to listen to podcasts, view demos and read datasheets, solution briefs and white papers.
In December 2008, William Band of Forrester published an article titled Trends 2009: Customer Relationship Management. In summary the article highlights 6 key trends that Forrester believes will drive customer relationship management (CRM) strategies and technology adoption in light of the sudden and dramatic economic downturn.
1. The necessity to adapt to the rapidly changing “social” consumer
In 2009, companies will look to enrich the customer experience through community based interactions, and architecting solutions that are flexible and foster strong intra-organization and customer collaboration.
2. The need for more robust CRM strategies
During tough economic times, CRM professionals will retool their strategies with a focus on spotlighting the biggest opportunities for quick wins.
3. The requirement to build bulletproof cases to gain project funding
During this economic downturn, bulletproof financial arguments are needed to get funding for projects. In 2009, business cases must answer four critical questions: What are the business benefits? What is the impact on IT or project costs? Is future flexibility increased or decreased? How will risks be mitigated? CRM vendors will be challenged to provide clear and specific data about the business value their solutions can deliver.
4. The need to reduce CRM project risks
CRM professionals cannot afford failed CRM projects, particularly in tough economic times when business survival may be at stake.
5. The imperative to unlock the value of customer data
In 2009, CRM professionals will continue to focus intently on how enterprises collect, distribute, and use data to create value.
6. The battle to redress vendor pricing and licensing arrangements
CRM professionals will be working on sharpening their negotiating skills in an attempt to rein in costs and get more value from their vendor relationships.
If these trends identified by Forrester do become the drivers for CRM strategies during this economic downturn, Oracle is in a good position to address many of these trends.One example is Oracle's Social CRM applications not only addresses collaboration needs but can also be a quick win to increase productivity.
Building long-term loyalty that drives bottom-line impact
LIVE Webcast
Tuesday, January 20, 2009
1:00 p.m. EST / 10:00 a.m. PST
Don't wait, register now.
Loyalty is at the heart of an effective customer-centric strategy; identifying and retaining your best customers is always smart business. However, in this economic storm it is a matter of survival. Loyalty programs that work - i.e. those that drive overall profitability and customer lifetime value - are no longer a luxury; they're a "must-have" for all business models: B2B, B2C and B2B2C. Unfortunately, many programs today are expensive to run and constrained by costly, siloed and inflexible systems that make it difficult to quickly adapt and respond to changing customer behavior and needs, market opportunities, and competitive dynamics.
Join our free webcast to get expert advice on:
• The best practices of multi-channel loyalty management that improve the overall customer experience and lifetime value
• Crafting innovative, timely programs that deliver more relevant promotions and communications that drive desired customer behaviors
• Integrating partners more effectively into the loyalty process to boost program results
Interested? Then join us on Tuesday, January 20, 2009 1:00 p.m. EST / 10:00 a.m. PST for a live webcast.
Increase productivity while out on the road with Oracle Mobile Sales Assistant, available for Blackberry smartphones and Apple iPhone mobile devices. And, with Oracle Mobile Sales Forecast, available on iPhone, mobile sales reps can quickly access their sales pipeline and track expected and total revenue against sales quota.
Event Date: December 10, 2008 Live Start Time: 11 a.m. Pacific Time/2 p.m. Eastern Time Event Duration: 1 hour
Similarly to how applications like Facebook and Twitter have changed how people communicate and interact within personal social networks, salespeople can take advantage of Web 2.0/Sales 2.0 technology to help boost their productivity and effectiveness, and your company's bottom line. Join Paul Greenberg, a leading CRM industry authority and best-selling author of CRM at the Speed of Light; David Bonnette, group vice president of CRM Sales at Oracle; and Steve Diamond, senior director of product marketing at Oracle for this highly informative webinar. Click here to register for the replay.
Event Date: December 11, 2008
Live Start Time: 10:00 AM PST / 1:00 PM EST
Live Event Duration: 1 hour
Don't miss the opportunity to listen to George Jacob Group Vice President, CRM Applications and Alok Pareek, VP of Technology, GoldenGate Software discuss how customers can successfully upgrade their Siebel environments with zero downtime and vastly improve transition success.
Register here
New E-Billing Webcast and Solution Factory
Since 50-80% of all customer service inquiries are related to bills, E-Billing is the cornerstone of truly effective customer self-service. Oracle Self-Service E-Billing solutions are the most adopted solutions are the market with over 200 million end users. The offerings allow businesses to forge deeper and more profitable relationships with their customers. Last month we conducted a webcast featuring payments expert Richard Crone. Richard discussed the latest trends in E-Billing and Customer Self-Service. He also shared valuable insight into how the right E-Billing solutions can enable your business to gain as much as $25 for every consumer adopting the solutions.
Richard K. Crone leads Crone Consulting LLC, helping financial institutions, billers, merchants, payment networks, processors, start-ups and investors transform payments from a cost of business to revenue-producing new lines of business.
Last week, The Customer Collective, an online forum sponsored in part by Oracle, hosted a highly informative webinar featuring industry analyst Denis Pombriant; author Jill Konrath (Selling to Big Companies); David Bonnette, a group vice president of CRM Sales here at Oracle; and hosted by Robin Carey of Social Media Today. If you're interested in hearing a wide range of perspectives on how to optimize selling opportunities in the current economic climate, then this webinar is a very worthwhile listen.
Increase your sales close rates by improving collaboration within your social network with more effective and targeted presentations and messages. Oracle Sales Library is a collection of shared content, which sales persons can rate, tag, comment on, and leverage to build the best presentations for advancing their sales opportunities. The Oracle Sales Library Solution Brief discusses on how to leverage social intelligence to deliver world class presentations.
Martin Nitsche, Head of CRM Systems at Dresdner Bank, and a recent attendee at Oracle's CRM Executive Summit in Paris, provides an interesting perspective on how the mindset and behaviors of its customers have changed in the last 10 to 20 years, and how the bank has evolved its CRM strategy. Thanks to Oracle's Sandra Wasseur for forwarding this video.
Siebel CRM 8.1.1 has arrived. Oracle announced today the next version of Siebel CRM 8.1.1. Designed to help you retain and grow customer relationships in this tough economic environment, Siebel CRM 8.1.1 enables a personalized, consistent customer experience that increases loyalty and profitability.
It is the most “Complete CRM” solution on the market - a combination of transactional, analytical, and engagement features to manage your customer facing operations & maximize top and bottom line growth. Read the press release and be sure visit our website.
Sales is tough – always has been, always will be. To succeed, today’s sales people must not only work very hard, they must work very smart. Sales productivity solutions from Oracle like, Mobile Sales Assistant and Social CRM offerings give sales reps the competitive edge needed to win deals. Ruth Donohue on the CRM Product Marketing Team has developed a Mobile Sales Assistant Solution Brief. Read on to learn all about Mobile Sales Assistant.
The Oracle CRM On Demand Integration to Siebel CRM creates a single customer view across on premise and on demand CRM deployments by synchronizing key data between Siebel CRM and Oracle CRM On Demand. Now, your company can benefit from a comprehensive end-to-end on premise and on demand system with a single view for conducting, managing, and analyzing customer interactions.
Ruth Donohue on the CRM Product Marketing Team created a great Flash Demo to tell this integration story. Check it out.
Social CRM Applications are user-focused productivity solutions that leverage collective knowledge from your broader sales community. Fully integrated with your on demand or on premise CRM and other critical enterprise data, these applications help users sell more while entering less data. This 4 minute Social CRM Flash Demo produced by Ashley Niedenthal on the CRM Product Marketing Team will show you how Social CRM applications can help you generate more leads, identify references, develop sales campaigns and collaborate to win market share. Take a look.
Oracle Sales Prospector, an Oracle Social CRM Application, is designed to help salespeople generate and focus on more productive deals. The solution mines and analyzes information across internal systems and public sources to recommend top prospects, identify potential references and analyze purchase capabilities. Check out this new 3 minute Sales Prospector flash demo produced by Ashley Niedenthal on the CRM Product Marketing Team to see this hot new product in action.
Register Today for a Live Webcast where you will learn how the latest release of Siebel CRM 8.1.1 will help you keep and grow your customer relationships in times like these.
On Wednesday, November 12th at 8am PT | 4pm ET, join Anthony Lye, Sr. Vice President of CRM here at Oracle for a live webcast announcing the latest release of Siebel CRM 8.1.1. This is a webcast you do not want to miss. Click here to register.
Oracle Social CRM is an exciting new family of sales applications that increase end-user productivity by providing sales professionals with the tools they need to accelerate the sales cycle. Watch this slidecast, presented by Mark Woollen, VP Social CRM, to learn how your organization can use these applications to increase user adoption and make your sales teams more productive. Oracle Social CRM Applications Strategy Overview And Roadmap
Learn about new reporting highlights for Siebel users including rich BI Publisher functionality for end users, numerous report generation options and available integrations. Also, please drop CRM Product Marketing a note if you are interested in another integrated audio/slide OOW presentation.
Planning for business continuity and disaster recovery are absolutely essential to take risk out of your business. Watch this 30 minute slidecast presented by Adam May, Director of Product Management, to learn why Oracle CRM On Demand Enterprise Grade SaaS solutions are best suited to protect your business in the event of a catastrophe. Adam will discuss Oracle’s current flexible and reliable SaaS offerings and he’ll lend insight into the product roadmap.
Here is the Siebel Sales Overview and Roadmap presented at Oracle Open World 2008 in San Francisco. Sonia Wadhwa from Siebel CRM Sales Product Management talks about features, benefits and value of Siebel Sales 8.0 and Siebel Sales 8.1, Social CRM sales applications, Voice applications and how social communities are driving business innovation in the current marketplace.
Watch this slidecast presented by Manoj Tahiliani, Sr Mgr, Customer Data Strategy on how the addition of a Data Management layer under your CRM applications ensures consolidated, clean, unique and consistent customer information.
Thanks to Sandra Wasseur from Oracle's EMEA Marketing Team for sharing this video with us, an interview with Gary Slater, Head of Business Systems at Business and Enterprise North East, a public-sector organization based in Seaham, England.
Here's a new slidecast prepared by Divya Malik on our team based on an OpenWorld presentation from George Jacob, GVP of CRM Development, and some of our customers.
Continuing our series of videos, at Oracle OpenWorld 2008 we sat down (actually we stood up!) with Denis Pombriant, Principal of Beagle Research, to hear his perspectives on the broader CRM market and Oracle Social CRM.
So this started with a dare....to myself. I wanted to find a way that would be very authentic and accessible to convey stories about what is going on in the Oracle CRM ecosystem. I wanted to show the real people behind our products as well as customer and analyst reactions to and experiences with our products. Information Week reported several months ago that you needed at least a 10,000 dollar video creation and editing setup to do decent online videos. I thought we could do it for a tiny fraction of this, while maintaining quality. More on our setup in future posts. Our first filming effort was at Oracle OpenWorld. I mostly pointed the camera at our resident ham and my partner in crime on this approach, Steve. Steve then did a fantastic job of editing this video. There are a several more to come and we hope to make this a tradition for how we communicate what's happening in the CRM product line at Oracle.
In this first video Paul Greenberg, CRM Industry Expert, Top Blogger, and author of CRM at the Speed of Light comments on his reaction to the Social CRM presentation overview he had just seen at OpenWorld. Enjoy.
The CRM Product Marketing team would like to dialogue with our customers about the new things that are happening with the CRM product line. We'll be posting our new content here as well as pointing out interesting news. Please subscribe via RSS and stay tuned.
The CRM Product Marketing Team is a group of dedicated folks who cover Siebel CRM, Oracle CRM On Demand, and Social CRM in Oracle's Industry Business Unit.
