Multiple Prometric IDs. What a pain.
Having exam records under two different Prometric IDs is one of the main causes you might not receive your Oracle certificate - even if you have completed all of the certification requirements.
First of all I should mention that you should always take all Oracle exams under one Prometric ID. This ID is your unique identifier within the Oracle certification program. If you create another ID by accident (or on purpose?) it will mess up your record, history and status in our certification database.
This is an issue at the root of many customer questions that we receive and it fortunately has a simple solution: merge your Prometric Testing IDs. Follow the steps below:
- Go to Prometric's customer service form at http://tinyurl.com/5frnss
- In the e-mail template, choose “Other” in the Subject line.
- In the body of the e-mail message, type "Request: Merge Multiple Prometric IDs for Oracle Certification Customer" and include the following information:
- full name
- first Prometric ID
- second Prometric ID
- other Prometric IDs (all records will be merged under your original Prometric ID unless you specify otherwise.)
- the nature of your problem (e.g. missing certificate, etc.)
- complete mailing address
- telephone number
- email address
Follow this procedure and your merged records will be sent tour certification database, helping tkeep our records accurate and avoid delays in getting certified.
Thanks!
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Comments (6)
Prometric is no longer using SSN (in US) as the Testing ID. The new testing ID seems to be in this format:
"SR9999999" (replace the string of 9s with the candidate's unique number).
Some candidates observed that the exam records on http://www.prometric.com and those on http://oracle.prometric.com did not match even though the Testing ID is the same. In those cases, a merge of the exam records may be requested.
Posted by OCP Advisor | September 9, 2008 12:02 AM
I think one of the main causes for duplicate IDs is that people start with an online exam at oracle.prometric.com, but then when you want to take an offline exam, you can't register with this ID at www.prometric.com. Getting an ID through oracle.prometric.com seems to be a dead end.
Posted by Marcus Mönnig | September 10, 2008 10:43 PM
How to get promatric ID for OCP. I lost that. I appeared for exam 1z0-007 online and now want to go for second paper 1z0-147 which is available off-line at Promatric Centers only.
Pl help.
Posted by Milind Jadhav | September 30, 2008 4:14 AM
Milind,
Thank you for your participation in the Oracle Certification blog. Our customer service team will be happy to help you with your question. Please send an email to ocpexam_ww@oracle.com and they will be able to best assist you with your Prometric ID.
Posted by Harold Green | September 30, 2008 6:28 AM
Hi
I have completed my ocp 8i, 9 years back. I have Oracle certificate, but lost my prometric id. Now I want to upgrade it to 10G by giving 1Z0-045 exam.
Contacted prometric support, but they couldn't find my id.
Please help
Posted by Raj | June 9, 2009 10:21 AM
Hi Raj - thank you for your participation in the Oracle Certification blog!
Our customer service team can likely best help you with this question - please email directly them at ocpexam_ww@oracle.com.
Cheers,
- Harold
Posted by Harold Green | June 11, 2009 6:42 AM