While BPM and BI are each very useful and powerful technologies in their own right, using them together opens new frontiers of intelligent processes. Matt Miller, Head of Business Analysis and Testing at Motability Operations, and Mark Simpson, an Oracle ACE Director and leader of the SOA technology practice for Griffiths Waite, recently published an article on this topic - Building Intelligent Processes with Insight-Driven Agility - leveraging the case study for Insight Processes for Vehicle Remarketing at Motability.
Some of the concepts highlighted in this article are:
- Actionable Insight - launching processes based on BI insights and from BI dashboards. For example if BI shows a channel under capacity, launching a business process for changing allocation rules
- Insightful Action - two flavors of this are highlighted in this article:
- Process and Business Rule leveraging the context available from BI to automatically adjust to optimal behavior
- Human participants in the process having access to BI dashboards and reports at the point of taking decisions, such as within a BPM task
Another interesting use case of BPM and BI together that is not discussed in this article is how BI can be used to analyze processes and identify process improvements. Let us know if you have a good story to share in this regard.
Happy reading! Again, the article is here.
