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The latest installment in Trond-Arne Undheim's ongoing series.
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"A friend of mine was on a flight a few years back with a Business Process Management (BPM) expert, who had done a lot of consulting for various car companies, " explains Bex Huff. "The fellow told an interesting tale about how one single bad business metric made him swear off GM cars forever... and it just might be a major reason for their downfall."