Your feedback has been welcome. Support’s management and leadership has been reading and watching. Here’s some direction. Keep the comments coming……
-Chris Warticki
Oracle has acquired 50+ companies in the past 5 years. In order to provide a common, consistent support experience we are in the process of moving all of our customers onto a single, integrated support platform, My Oracle Support. As we integrate our support portals, we are also investing in a support solution that provides many more value-added capabilities than are available in the current version of Classic MetaLink. My Oracle Support provides you with personalized, proactive, and collaborative support capabilities that help reduce the time you spend maintaining Oracle solutions.
My Oracle Support is tightly coupled with the Configuration Manager to help users achieve problem avoidance and faster problem resolution. When activated, the Configuration Manager provides Oracle with system configuration details that help accelerate problem resolution time and improve system stability. With My Oracle Support users get features unavailable on Classic MetaLink such as Healthchecks, Patch Advice, and proactive security and product alerts.
We are in the process of upgrading My Oracle Support and are making significant investment in the platform to continue to improve the capabilities and the user experience. Thank you to all current and future users for providing the guiding insight that helps us shape and prioritize our improvement planning. My Oracle Support product management values and seeks out customer feedback. Please let us know how My Oracle Support is working for you.
For more details about the transition to My Oracle Support, please visit our Information Page and FAQ (login required).
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https://metalink2.oracle.com/metalink/plsql/showdoc?db=NOT&id=841061.1 Info Page
https://metalink2.oracle.com/metalink/plsql/showdoc?db=NOT&id=841055.1 FAQ
-Anthony Cavotta
My Oracle Support Product Management
twittering @cavaj
Comments (20)
Why link page are Classic Metalink(metalink2) ?
Posted by Shin | July 17, 2009 12:37 PM
Posted on July 17, 2009 12:37
few comments :
- flash renders mobile devices unable to access metalink
- flash renders accessibility devices like speech synthezizers for blind useless - yes, Oracle claims there are scripts for this, and friend of mine tested it with JAWS - he couldn't to a thing.
- flash makes Oracle dependent on one manufacturers technology instead of using Web standards (what Oracle cares about standards anyway, just look at ADF components and you see what I mean)
Posted by pekka | July 19, 2009 2:08 PM
Posted on July 19, 2009 14:08
Hello Anthony,
I'd prefer current situation when we have choice:
using classic metalink or new My Support.
From my point of view OCM seems not very suitable for us because we don't have any Oracle server with direct Internet (Metalink) access due to security reason. And using of Flash technology seems little bit strange for support sites.
What we really need - notes, patches, good search engine and fast SR processing .
Regards,
Viacheslav Leichinsky
Posted by Viacheslav | July 20, 2009 8:53 AM
Posted on July 20, 2009 08:53
I use metalink to access documents, download patches and log TARs. I do not want outside entitied "monitoring" my database server. It takes, on average, 2 weeks for Oracle support to find a "solution" for a TAR. Do I want these people "monitoring" my database server?
Posted by Dont bugme | July 20, 2009 6:26 PM
Posted on July 20, 2009 18:26
Interesting to see that a majority of Oracle users do not want this 'my Oracle Support' - several polls on the web show the same result. True , i was unable to judge about this 'my support' , because it doesn't work due to flash restrictions. If you serious about the vice 'to provide a common, consistent support experience ', then you should block other users as well, not only the security aware ones.
'Please let us know how My Oracle Support is working for you. '
How or if?
'Thank you to all current and future users for providing the guiding insight that helps us shape and prioritize our improvement planning. '
Read the polls - keep metalink classic open.
Posted by Willem | August 4, 2009 5:55 PM
Posted on August 4, 2009 17:55
"your feedback is welcome"
Yeah maybe ... BUT IGNORED
The new MOS is awful, slow, poor to navigate.
The new MOSC is extremely unwieldy.
After slowness, the next defective behaviour to jump out at me was the inability to middle click links to open them in other tabs.
If you can't build the new thing right, KEEP THE OLD ONE.
Posted by mrk | August 18, 2009 5:56 PM
Posted on August 18, 2009 17:56
Chalk another one for "DON'T kill Classic Metalink".
From your Flash FAQ: "With My Oracle Support, we use Flash in a way you might not expect; to deliver the entire web application." There are reasons why no one expects that, but I believe many are already in the comments above.
Posted by alex_mayorga | September 16, 2009 11:38 AM
Posted on September 16, 2009 11:38
I first time visit in this post. I find this post is useful and valuable.
Posted by Foqia | October 27, 2009 7:17 AM
Posted on October 27, 2009 07:17
Metalink is down now. It may be related with the retirement
of classical metalik.
Two days without metalink in a less of a week.
Crongatulatios Oracle!!! Unbreakable???
At the begining I could't belive that Oracle used a propietary tool: flash that only works on some operatvie systems.
Posted by Jose | November 9, 2009 11:32 AM
Posted on November 9, 2009 11:32
Metalink is down now. It may be related with the retirement
of classical metalik.
Two days without metalink in a less of a week.
Crongatulatios Oracle!!! Unbreakable???
At the begining I could't belive that Oracle used a propietary tool: flash that only works on some operatvie systems.
Posted by Jose | November 9, 2009 11:44 AM
Posted on November 9, 2009 11:44
Please bring back the Classic Metalink!
Shut down that flash monster!
Posted by Davide Moraschi | November 10, 2009 2:37 AM
Posted on November 10, 2009 02:37
In case you didn’t read in the FAQ – there will be an HTML version for anyone unable to use flash. Hint: If your browser allows flash, there isn’t an HTML option. You’ll have to figure out the rest.
Posted by chris.warticki
| November 10, 2009 10:46 AM
Posted on November 10, 2009 10:46
Published Our apologies for any inconvenience as Support works out any 'glitches'. Hang on. Remain on hold. We'll be right with you.
Posted by chris.warticki
| November 10, 2009 10:50 AM
Posted on November 10, 2009 10:50
I can no longer log into Metalink. My user id was my email address now the single sign on does not recognize it. I need to be able to use my account. The migration to the "New Improved" Metalink has not been seamless. Last week the account worked. This week it does not.
Posted by Debbie Williams | November 10, 2009 11:21 AM
Posted on November 10, 2009 11:21
Single-sign on wasn't in effect until Nov 6th go-live. You may have had an email address for sign-in but it needed to be validated as the new Single-Sign on went into effect. Please contact global customer care at 800-223-1711 and choose the non-technical option and we'll assist.
Posted by chris.warticki
| November 10, 2009 12:10 PM
Posted on November 10, 2009 12:10
Not sure who in on flash band wagon.. For me flash is not working it is so hard to navigate. Nothing works. Getting many errors. Simple search doesn't work. Small font sucks. I am deeply deeply DISAPPOINTED in Oracle.. Why Oracle is making uses life miserable..
Posted by oracle user | November 10, 2009 9:36 PM
Posted on November 10, 2009 21:36
this is not a success by any standard. My guys havent been able to login to Metalink so far. Although I can login, I cannot see the notes for one of my SR :-(
Posted by JP | November 11, 2009 12:16 PM
Posted on November 11, 2009 12:16
This new interface is slow and I couldn't connect today-server error. Flash sucks. Will you please retire this and get back to classic Metalink? We were pretty OK with classic metalink except oracle needs to make support more effective than just collecting RDA reports.
Posted by Rajesh | November 11, 2009 4:26 PM
Posted on November 11, 2009 16:26
Bring back classic metalink
Posted by jhonnyrip | November 12, 2009 11:43 AM
Posted on November 12, 2009 11:43
"My Oracle Support" s&%ks! It's too busy and slow. Bring back classic metalink it was simple and easy to navigate. Why do you have to make it so complicated to your customers? The turn-around of fixing my issue is not satisfactory, added by this navigation problem I'm having and trying to figure out where my SR went is definitely not helping. I hope you listen to your customers feedback.
Posted by IanF | November 20, 2009 11:15 AM
Posted on November 20, 2009 11:15