Chris Warticki's Blog - Oracle Support

I’d love to hear your feedback, experience and post your comments on this.  I think it’s important to hear from our dedicated, longtime, support customers.

Users accessing metalink.oracle.com will no longer have a login option to choose between Classic MetaLink and My Oracle Support, but will be automatically directed to My Oracle Support.
My Oracle Support enhances the customer experience by delivering personalized, proactive, and collaborative support via a simplified support interface, making interactions with Oracle Support faster and more efficient.
This upgrade is part of Oracle's ongoing commitment to improving your support experience and providing a single integrated support platform across all products. The retirement of Classic MetaLink will mark the completion of the upgrade of all of our support interfaces to My Oracle Support.

CALLS TO ACTION

Verify that you have the latest Adobe Flash Player
Flash Player (version 9.0.115 or higher) is required to use My Oracle Support. Please take the following steps to ensure you are prepared for this transition:

1. Check your browser for the correct version of Flash Player by going to the Adobe Flash Player checker page, and installing the latest version of Adobe Flash.
2. Download the latest version of the Flash Player from the Adobe website if you currently do not have Flash installed.
3. Visit the Flash FAQ for My Oracle Support for answers to common questions about Flash and links to important information from Adobe about supported platforms, versions and browsers. It includes Flash Player security and privacy information that you may want to provide to your network administrator.

View the My Oracle Support Demo
Click here to view the 4 minute demo now

Update Your Contact Information
Please ensure your e-mail address is up to date in your My Oracle Support profile.

Chris Warticki is Twittering Support Tips @cwarticki

Ever since the announcement came out, customers have been really vocal.  Has your voice been heard?  Leave a comment here.  OTN has a thread going.  Or, just VOTE here.

Chris Warticki is twittering @cwarticki

This was a great article  ….“ We learn so much when we use our own software to run our business. And when we share best practices and the lessons we’ve learned, our customers benefit with increased returns on their Oracle investments.”

I love our customers.  Thanks for your business.  Your comments are noteworthy.  I hope they make an immediate difference.

We have awesome products like ADF and APEX, just to name a few.  Oh, and let’s not leave out SOA.

* I guess an exception was made for FLASH.

~Chris Warticki
Twittering @cwarticki

Your feedback has been welcome. Support’s management and leadership has been reading and watching.  Here’s some direction.  Keep the comments coming……
-Chris Warticki

Oracle has acquired 50+ companies in the past 5 years. In order to provide a common, consistent support experience we are in the process of moving all of our customers onto a single, integrated support platform, My Oracle Support. As we integrate our support portals, we are also investing in a support solution that provides many more value-added capabilities than are available in the current version of Classic MetaLink.  My Oracle Support provides you with personalized, proactive, and collaborative support capabilities that help reduce the time you spend maintaining Oracle solutions.

My Oracle Support is tightly coupled with the Configuration Manager to help users achieve problem avoidance and faster problem resolution. When activated, the Configuration Manager provides Oracle with system configuration details that help accelerate problem resolution time and improve system stability.  With My Oracle Support users get features unavailable on Classic MetaLink such as Healthchecks, Patch Advice, and proactive security and product alerts.

We are in the process of upgrading My Oracle Support and are making significant investment in the platform to continue to improve the capabilities and the user experience. Thank you to all current and future users for providing the guiding insight that helps us shape and prioritize our improvement planning. My Oracle Support product management values and seeks out customer feedback. Please let us know how My Oracle Support is working for you.  
For more details about the transition to My Oracle Support, please visit our Information Page and FAQ (login required).

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https://metalink2.oracle.com/metalink/plsql/showdoc?db=NOT&id=841061.1     Info Page
https://metalink2.oracle.com/metalink/plsql/showdoc?db=NOT&id=841055.1     FAQ

-Anthony Cavotta
My Oracle Support Product Management
twittering @cavaj

Priority routing is now available to all Oracle Database customers only. This is cool. Most, if not all, customer SR profiles haven’t been updated in years.  Having accurate data, that is kept up to date daily, will help speed up the process to resolution.  Oracle Support wants to reward customers that use configuration manager by putting their issues at the top of the queue.

All customers have to do is simply and automatically attach their configuration data to their service requests. This enhancement is included with your Premier Support contract and available through My Oracle Support.  By linking detailed information about a customer’s environment to a service request, Oracle can leverage its knowledge base to solve your problems more quickly and effectively.

http://www.oracle.com/support/priority-handling.html

-Chris Warticki
twittering tips @cwarticki