The title says it all…some DO’s, some DON’Ts. Some Best Practices. Some Worst Practices.
All in my famous writing style of course. And, all from the perspective of a support manager, with the candid, open and honest opinion of a customer service veteran.
Also, @cavaj is your Twitter resource as an emerging customer engagement channel. Tony Cavotta moderates the My Oracle Support Community “Using My Oracle Support”
For a list of complete Oracle Tweeters/Twitter-ers go to http://wiki.oracle.com/page/Oracle+Tweeters
