Chris Warticki's Blog - Oracle Support

Over the last 10 years we've gathered your feedback.  We've read your recommendations.  We've listened.
What we've created for you is in direct response to all of that feedback and more.

You've asked for a single, consolidated Dashboard interface of your Systems and Configurations
You've asked for Shareable, Distributable Service Request profiles
You've asked for Proactive Healthchecks and Patch Advice
You've asked for Project tracking capabilities and key milestone information
You've asked for Extensible Reporting for Lifecycle Management purposes.
You’ve asked for a whole lot more, and we’ve given a whole lot more.

It's here. It's now. It's My Oracle Support & Configuration Manager

Who doesn't want proactive healthchecks and patch advice?

Question:  What's the definition of insanity? (hint: see below for answer) 

Why am I still creating Service Request upon Service Request?
Why do I expect someone else to solve a problem on a system they don't manage?
Why am I not getting proactive solution alerts and bug notifications?
Why can't I view all my products and environments?
Why can't I track all my projects?
Where's my built-in, support, business-intelligence reporting?
Who else has done what I'm doing and uses this product like I do?
Why is Google my only other fallback?

Answer: You know...doing the same thing over and over again expecting a different result

Solution:  My Oracle Support & Configuration Manager
It's here.  It's now. And, we've only just begun.
Dashboards. Reports. System Configuration Details. Healthchecks.  Patch Advice.
Knowledge Libraries.  Communities. Tools.  Diagnostics.
Personalized.  Configurable.
Just for you.

Or, we can do things the same way we've been doing them for years and expect a different result.