Did that title grab your attention? Support is more than a web portal. Support is more than a Service Request. Support is more than an 800#. I've just recorded a presentation that is now available. Are you using everything? Otherwise, it's unrealized Return On Investment
Listen to it. It's only 30 minutes.
Here are the details.
Go to the following link and click on the Archive Tab
https://conference.oracle.com/imtapp/app/arc_pub.uix
Conference Title - dated December 19th
Value of the Support Investment
Conference ID
130907134
Conference Key
VOSI
The Customer Support Management team offers scheduled sessions on My Oracle Support, Configuration Manager, Tools, Diagnostics and Support Best Practices. Check the Advisor Webcasts or contact support-training_us@oracle.com for more information.
Oh yeah, If I didn't mention it, those training sessions are part of your investment too.
Merry Christmas and Happy New Year
-Chris Warticki
