Go Big, Go LIVE or Go Home
Everyone wants a checklist of best practices and this blog provides many of them. Is there a magic formula to projects and tasks for each and every product scenario? Information without transformation....is just information.
Using My Oracle Support and any of the below resources is all about change management.
- Use Configuration Manager - Install it and configure it (if you can use the flash-based interface)
- Leverage the Projects capability to create projects/tasks and objectives. Link your systems to them.
- Input all your milestone dates and associate all users involved
- Diagnostics available
- Install EBusiness Diagnostics if you are running those products. There's over 250 of them.
- Install RDA, OS Watcher, and HangFG on the server side. There are over 300 DBA Scripts too.
- Use the Maintenance Wizard if you are performing an EBusiness Upgrade.
- Create Draft Service Requests and have your files ready from the diagnostics above.
- Leverage Oracle Web Conferencing to assist in problem validation
- Better yet, DITO
- Leverage the Escalation process as necessary
The Best Support is no Service Request.
The Customer Support Management team is offering scheduled sessions on My Oracle Support, Configuration Manager, Tools, Diagnostics and Support Best Practices. Check the Advisor Webcasts or contact support-training_us@oracle.com for more information.
