Hello My Oracle Support. Goodbye old friend (MetaLink)
Out with the old and in with the new. My Oracle Support has been released and announced at OpenWorld. It's been a busy day on the exhibit hall floor demo'ing to inquiring minds. If you're here, please stop by any of the Support Pods for a tour of the many features and benefits.
This support evolution and next generation of support is about change management more than anything. You see, we're all creatures of habit. Myself included. What do I mean? Well, we've been using Products the same way for years. (some use 11g/10g the same way they've used 6, 7 and 8). We use support the same way we have been using it for years. And, yes we even use the internet the same way we did 10-15 years ago (What Google is now...do you remember WebCrawler?)
Do you really want to know what the energy behind My Oracle Support really is? It's the fact that over the last decade, Oracle has continued to listen and respond to our customers' needs. My Oracle Support is about proactive, automated, targeted and predictive support. It's not about shoving a Service Request through the system faster. It's about NO Service Request! The best support we can offer is preventative and proactive, not purely reactive.
Embrace the change! Embrace My Oracle Support. Leverage the features - Dashboards (new), Service Requests (revised & enhanced), Reports (new & enhanced), Knowledge Browser (new & enhanced) and custom personalizations.
The Customer Support Management team is offering scheduled sessions on My Oracle Support. Check MetaLink or contact support-training_us@oracle.com for more information.
