There's much more to your investment in Support than the ability to log a Service Request. Here is a consolidated list of resources that is part of that very investment. Make sure that you read the accompanying notes and user guides and feel free to engage the Customer Support Management team for a webcast overview.
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- Software Configuration Manager - (Server, EBus, FMW)
- Software Configuration Manager - (Siebel)
Diagnostics available for Server Technologies
- Remote Diagnostic Agent (RDA) - Note:314422.1- Required for all Server Technologies Service Requests
- Ora-600/7445 and Call Stack Trace Lookup Utility - Note: 153788.1
- 300+ DBA Scripts - Note 131704.1
- Database Performance Tuning Scripts and Diagnostics
- OSWatcher user guide - Note 301137.1
- HANGFG user guide - Note 362094.1
- LTOM user Guide - Note 352363.1
- Stackx - Note 362791.1
- PL/SQL Profiler - 243755.1
- SQLTXPLAIN- 215187.1
- TRCANLZR- 224270.1
- Performance Tools Quick Reference Guide - Note:438452.1
- Oracle Performance Diagnostic Guide (OPDG) - Note:390374.1
- RDA for EBus - Note:183274.1 - Required for all EBusiness Service Requests
- Include any diagnostic under the category of Data Collection for the Product you are using at the time you log the Service Request.
- Diagnostic Support Pack Installation Guide - Note:167000.1
- List of all available EBusiness Suite Diagnostics - Note:179661.1
- Maintenance Wizard - Note:215527.1
Toolbars, Widgets and Xtras
- Oracle DBA ToolBar
- Oracle News Aggregator for Firefox
- Oracle News Aggregator Google Toolbar
- MetaLink Search Plugin Available for IE7 and Firefox 2.0 Doc ID: Note:443723.1
- MetaLink Support - Use MetaLink Search Plus
- The MetaLink Firefox search plugin
Tools available for Peoplesoft/JDE Applications
- PSFT Setup Manager
- PSFT Change Assistant
- PSFT Change Impact Analyzer
- PSFT Performance Monitor
- JDE Change Assistant
- JDE Support Assistant
- JDE Performance Monitor
Tools available for Siebel Applications
- Upgrade Wizard
- Application Deployment Manager
- Script Checker Utility
Comments (2)
Chris,
Support had me uninstall the Oracle DBA toolbar yesterday troubleshooting an OEM issue. Now the above link is no longer valid. Any ideas?
Thanks
Posted by Nick Meola | December 10, 2008 10:13 AM
Posted on December 10, 2008 10:13
Nick,
Thanks for bringing this to my attention. I was searching all over for the Oracle DBA Toolbar and it's nowhere to be found. It used to be on OTN. I'm going to throw out a line to the customers on this. Anyone have this browser toolbar/widget available?
Posted by Chris Warticki | December 10, 2008 5:50 PM
Posted on December 10, 2008 17:50