Chris Warticki's Blog - Oracle Support

Welcome.

My name is Chris Warticki and I'm a Sr. Customer Support Manager
from Oracle Global Customer Support.  I've been working for Oracle Support for
over 8 years.

The Customer Support Management team exists to help our
customers maximize their Support investment and leverage the support
tools and resources available. I've been a former Support manager for
the RDBMS (Admin, Parallel Sever and Replication) and Unix (Install)
support teams.

As a member of the Customer Support Management team, Chris assists customers in leveraging their investment in Support for all 450+ products, 34 acquisitions, all
customers and internal lines of business. Chris has been a featured
presenter at OpenWorld, Collaborate,
IOUG, OAUG,  OHUG, HEUG, HIUG
and dozens of regional and local user groups.

• Are you receiving proactive alerts and notifications from MetaLink or Customer Connection? 
  
  
• Systems DBA -
  
  • Are you
    using the latest RDA and have you opened the
    report?
  • Know
    where the 300+ DBA Script Library is located?
  • Using
    the App Server and 10g DB Pre-install health checks?
    
  
  
• Apps DBA - 
  
  • Are you
    using the 175+, FREE EBusiness Diagnostics?
  • Are you
    planning an EBus Upgrade?  Have you seen the Maintenance Wizard tool to
    help?
  • PSFT/JDE - Using Change Assistant, Support Assistant, Change Impact Analyzer, Performance Monitor?
    
  
  
• Trouble finding information?
  
  • Simple
    and Advanced Searches are not the best way.  Use the KNOWLEDGE BROWSER.
    
  
  

This and much more is covered
in a Best Practices Session.

• Formal Working Effectively with Support, Advanced
  MetaLink and Diagnostic Tools sessions?
  
  
  • Scheduled bi-monthly - http://www.oracle.com/support/seminars.html
    
    
  
  
• Research - Simple searches are not the simple way to find
  solutions
  
  • Readiness on knowing how to search with Advanced Options
    - Better than simple searches
    
    
  • Readiness on the Top Tech Docs and Knowledge Browser -
    BEST
  
  
• Diagnostics Used?
  
  
• Configuration Support Manager - (MetaLink only)
  
  
  • Proactive Database Healthchecks
    
    
  
  
• Service Request / Case Entry and Lifecycle
  
  • Filling out all Template Questions
  • Adding any Personal or Departmental Template
  • Include Business Justification Template
    
    
  • Using Diagnostics and Uploading with SR
  • Web Conferencing
  
  
• Critical Issue Handling / Escalations
  
  • Understanding How to Escalate
  • Differentiating Severity Increases and Escalations
    
    
  
  

Are you planning an EBusiness Suite Upgrade? 
10.7 to 11.5.10? 
11.0 to 11.5.10?
11.5.x to 11.5.10?
Now Released.....R12!!

Are you aware of the Maintenance Wizard tool? 

Earlier this week, the Oracle Partner Network program office offered two separate webcast sessions on this incredible tool.  Support has been offering scheduled webcast sessions on this tool for the past several months now.  Check out MyHeadlines in MetaLink under News/Notes for the schedule of webcast sessions.

Maintenance Wizard information is found here: MetaLink Note:215527.1

The Maintenance Wizard guides you through the maintenance and upgrade processes. Tasks that are prerequisites for other tasks are tracked to prevent an accidental "out-of-order" possibility.

Critical patches are already defined to prevent accidental omission. The tool presents maintenance and upgrades as step-by-step processes; enables validation of each step, tracks the completion of the step, and maintains a log and status

It's a multi-user tool that enables the system administrator to give different users assignments based on any combination of category, product family, or task level; automatically installs many required patches for you, and provides project management utilities to record the time taken for each task, completion status and project reporting

Want a free demo for your organziation?   Contact us. - support-training_us@oracle.com

-Chris