Oracle Fusion Middleware for Siebel

Integrate Oracle Business Rules with Siebel CRM/SOA Suite 11g

2009-10-19T23:47:51Z

Oracle Business Rules (OBR) is a component of both SOA Suite and BPM Suite and offers seamless integration with BPEL processes in SOA applications via rules and decision tables. This integration is achieved via the use of JDeveloper as the single tool for modeling business terms, rules and processes.

A business rule has an IF part and a THEN part. The IF part tests one or more business terms. If the tests pass, one or more actions are performed in the THEN part, such as adding or changing business terms. For instance, assume there exists a rule that computes the discount percentage based on the account type.

Using OBR Designer, you can model this rule as shown:

In this tutorial, we show how to integrate OBR into a Siebel SOA application that invokes QueryById to obtain the account information. The account type is then extracted from the output and a business rule is invoked to set the appropriate discount percentage.

The supporting files needed to run the tutorial are here. The tutorial assumes these files will be extracted to c:\FMW4Apps\LabFiles\Siebel.

Oracle Open World 2009: Hands-on Labs

2009-10-09T00:41:58Z

Oracle Fusion Middleware enables you to build services that enable interactive dashboards, collaboration, data transformation, and integration with applications. In the Oracle Fusion Middleware for Applications hands-on labs, experience firsthand how you can build new services and integrate with applications such as Oracle E-Business Suite, PeopleSoft and Siebel applications using Oracle SOA Suite, Oracle WebCenter, Oracle Application Development Framework and Oracle Application Integration Architecture.

Service-enable Siebel CRM with Oracle SOA Suite 11gR1

2009-07-15T23:19:13Z

In this tutorial, we show how to implement native web services integration to Siebel CRM from Oracle SOA Suite 11gR1.

There are several new features in Fusion Middleware 11g that enable the creation of Service Oriented Architectures with Siebel applications and to develop business processes and composite applications using the relevant Fusion Middleware technology.

New features include:

Simplified development experience via support for Service Component Architecture and the SOA Composite Editor (JDeveloper)
Enhanced human workflow offers new JSF based rich client framework, ADF task flow forms and integration with Microsoft Office
WebCenter Spaces to facilitate efficient interaction and collaboration among project teams
Unified management and monitoring capability, including end-to-end instance tracking across all service engines
Automated upgrade path from 10g
Robust performance and scalability via the underlying WebLogic Application Server infrastructure

While a detailed discussion (or the list) of the new features is outside the scope of this discussion, this whitepaper talks about "What's new in Oracle SOA Suite 11g".

]]> Tutorial overview

Siebel CRM supports native web services and exposes a number of functions as Application Service Interfaces (ASIs). Siebel also provides tooling support (in the the Thin Client and Siebel Tools) to generate and consume WSDLs. We show how BPEL makes a service call out to the Siebel webservice to retrieve the account information. The resulting data is then transformed to output only the fields of interest.

Software Used

Siebel 8.0 Call Center
Oracle SOA Suite version 11gR1 (available for download from OTN)
Oracle JDeveloper version 11gR1 (available for download from OTN)

Implementation

The main process steps are:

Generate a WSDL in Siebel CRM for the Siebel Account Business Service*
Create a synchronous BPEL process to consume this WSDL.
Transform the resulting output from AccountQueryById operation into the desired format.

Note:

We assume step #1 has already been executed. Details on exposing a web service and generating the corresponding WSDL are available here.
The WSDL and the schema files used in steps #2 and #3 are available here and here.

Collaborate 09: Free Hands-on Labs (AIA, SOA, IdM, BPA, BI Apps) for Oracle Applications

2009-04-09T07:51:56Z

Are you interested in Oracle’s Middleware, AIA or BI Apps offerings together with Oracle Applications (E-Business Suite, JD Edwards, PeopleSoft, Siebel)? Join us for one of our FREE Hands-on Workshops at Collaborate 09, to learn how you can leverage Oracle Fusion Middleware, AIA and BI Apps in your existing Oracle Applications environments today. We have 8 different hands-on labs, led by Oracle Experts, including:

- Service-enable Oracle E-Business Suite with Oracle SOA Suite BPEL Process Manager
- Service-enable PeopleSoft with Oracle SOA Suite BPEL Process Manager
- Service-enable JD Edwards EnterpriseOne with Oracle SOA Suite BPEL Process Manager
- Service-enable Siebel CRM with Oracle SOA Suite BPEL Process Manager
- AIA: Best Practices Integration to Oracle Applications using AIA Foundation Pack
- BPA: Model and Automate Oracle Applications' Processes using BPA Suite
- BI Apps: Dashboard and Reports using Oracle Business Intelligence Applications for E-Business Suite
- IdM: Automate, Secure, and Audit Your E-Business Suite and PeopleSoft Applications with Oracle Identity Management

The hands-on labs are offered Monday, Tuesday and Wednesday (9 total sessions), and are open to all registered Collaborate attendees but require additional reservations here.
http://www.oracle.com/webapps/dialogue/dlgpage.jsp?p_ext=Y&p_dlg_id=4136274&src=2931347&Act=69

Come along, and you will also have a chance to win an iPod Shuffle at each Workshop.

Integrating Siebel CRM and Oracle Service Bus

2008-12-16T16:40:20Z

The recent BEA acquisition augments Oracle SOA Suite with BEA's AquaLogic Service Bus (henceforth referred to as the Oracle Service Bus). OSB offers a lightweight Enterprise Service Bus to connect, mediate and manage interactions between heterogeneous services and legacy applications. The go-forward strategy is to offer a unified service bus architecture that combines the respective strengths of the (existing) Oracle Enterprise Service Bus and the (newer) OSB, in addition to providing an automated upgrade path for existing customers.

In this tutorial, we demonstrate some of the core OSB features.

]]> Tutorial overview

The core OSB features showcased are:

Connectivity, via the ability to access and integrate applications using a standards based approach (SOAP).
Messaging and Routing: Once connectivity is established, incoming data and messages are routed to their appropriate destination. Routing decisions are usually based on headers, content or other external rules.

We show how Oracle Service Bus makes a service call out to a Siebel CRM web service. OSB then routes the response to the appropriate business service, using content based routing (CBR). Two sample payload files (customer-a and customer-b) are provided for reference.

Use Case

Incoming applications at a Federal department are routed through OSB to determine the appropriate business service to process the application. It is the stated policy of the department to provide preferential treatment for small and medium sized firms.

OSB makes a service callout to Siebel CRM to obtain the employee count. If the count is <= 1000, the application is routed to the “small and medium business” (smb) service for processing; all other applications are routed to the “large-corporation” (corp) business service.

The tutorial uses a file system to represent the two business services.

Implementation

The main steps in the process are:

Generate and publish the WSDL for the Siebel CRM web service.
Implement CBR in the Oracle Service Bus and define the relevant business services: smb and corp.
Implement an OSB service callout to the Siebel CRM web service; route the response containing the employee count using CBR to the appropriate business service.

Upon successful execution, the messages are routed to the appropriate business service.

Missed OpenWorld? Check out the Presentations ...

2008-10-23T06:42:15Z

For those of you that couldn't make it to OpenWorld we have published some of the papers most relevant to using Oracle Fusion Middleware with Siebel CRM:

S298410: Content Enabling Siebel CRM for Competitive Advantage

S299089: Using SOA Suite and BPEL to Integrate and Extend Siebel CRM

S299691: "Show Me The Money" AIA: Order-to-Cash PIP - Customer Showcase

S299695: Oracle AIA for Siebel CRM

S300059: Siebel Reporting BI Publisher

We hope you find these useful.

Live Webcast: 28-Oct "Building a Complex Web Application using ADF and Siebel"

2008-10-22T10:46:06Z

Please join us for a live Webcast on Tuesday, October 28th 2008 9AM PDT, "Building a Complex Web Application using ADF and Siebel". In this Webcast, we will give you an overview of how you can leverage Siebel Web Services to build a complex Web Application using Oracle ADF. This 45 minute webcast will provide a demonstration and opportunity for interactive Q&A.

See the invite for all the details. Be sure to enrol today!

We hope you can join us.

OpenWorld: Oracle Fusion Middleware and Siebel Sessions

2008-09-22T16:40:05Z

As we are all running around for OpenWorld this week, just wanted to take the opportunity to share with you some of the highlights to book into your OpenWorld schedule from a Fusion Middleware/Siebel perspective.

Hands-On Labs
The following sessions give you an opportunity to get some hands-on experience with Siebel and Oracle Fusion Middleware. These sessions were a hit at the OAUG Collaborate conference earlier this year, in Denver.

Hands-on Lab: Service-Enable Siebel with Oracle SOA Suite BPEL Process Manager
· Session S299797 Tuesday, Sept 23 11:30 - 12:30 PM
· Location: Marriott Golden Gate A3

Hands-on Lab: Integrated Universal Content Management for Siebel Applications
· Siebel S299239 Tuesday, September 23 - 1:00 PM – 2:00 PM
· Siebel S299241 Thursday, September 25 - 9:00 AM – 10:00 AM
· Location: Marriott Golden Gate A3

Sessions
Session: A Real-World Integration of the Entire Siebel and Oracle Stack to Transform the Government of Canada Service Delivery Model
· Session S299840 Mon, Sept 22: 11:30 AM – 12:30 PM
· Location: Westin SF Market Street Metropolitan II
Session: Using Oracle SOA Suite and Oracle BPEL PM to Integrate and Extend Siebel Applications
· Session S299089 Mon, Sept 22: 5:30 PM – 6:30 PM
· Location: Marriott Salon 08
Session: Siebel Reporting: Oracle Business Intelligence Publisher
· Session S300059 Tue, Sept 23: 9:00 AM – 10:00 AM
· Location: Moscone South Rm 310
Session: Content Enabling Siebel CRM for Competitive Advantage
· Session S298410 Tue, Sept 23: 11:30 AM – 12:30 PM
· Location: Moscone South Room 300

Session: . Oracle Application Integration Architecture for Siebel Customer Relationship Management
· Session S299695 Wed, Sept 24: 11:30 AM – 12:30 PM
· Location: Moscone West Room 2020
Session: Show Me the Money: Oracle Application Integration Architecture Order-to-Cash Process Integration Pack Customer Showcase
· Session S299691 Thu, Sept 25: 9:00 AM – 10:00 AM
· Location: Moscone West Room 2020

We look forward to meeting you in person at one of the sessions, or stop by the Fusion Middleware for Oracle Applications Demo Pod in the Exhibition Hall.

Welcome to Oracle Fusion Middleware for Siebel Blog

2008-09-04T00:59:43Z

Welcome! In this blog we will bring together experts from both Siebel and Fusion Middleware to help you understand how to enhance your Siebel applications using Oracle Fusion Middleware today. Togethor with the Fusion Middleware Best Practice Center for Siebel this blog will help you to service-enable Siebel CRM Business Services, Workflows, and Business Components and build integrations, business processes and composite applications using Oracle Fusion Middleware technologies such as BPEL, ESB, BAM, ADF, and WebCenter.
For information on the vision for the Best Practice Centers, check out the AppCast hosted by Cliff Godwin SVP Application Development, Oracle.